Find a printer manufacturer's website

For information about installing, using, or troubleshooting problems with a printer, go to the printer manufacturer's website. You can find the manufacturer's website for your printer in the Printers folder.

  1. Open Printers by clicking the Start button Picture of the Start button, clicking Control Panel, clicking Hardware and Sound, and then clicking Printers.

  2. Click the printer that you want to troubleshoot.

  3. On the toolbar, click Go to the manufacturer website.