This is a difficult problem to diagnose because there are many printers on the market and numerous reasons why one might not work.
First, make sure your printer is on and connected to your Windows computer according to the manufacturer's instructions. Then, try the Printer troubleshooter, which will attempt to automatically diagnose and fix your problem. (For more information, see Troubleshooting in Windows.)
Open the Printer troubleshooter by clicking the Start button , and then clicking Control Panel. In the search box, type troubleshooter, and then click Troubleshooting. Under Hardware and Sound, click Use a printer.
Next, try updating the printer driver on your computer. Printer problems sometimes stem from out-of-date driver software, and can be solved by installing—or reinstalling—the latest driver.
To find the latest driver for your printer, first check Windows Update, which is designed to detect the hardware connected to your computer and automatically notify you when new drivers are available:
Open Windows Update by clicking the Start button . In the search box, type Update, and then, in the list of results, click Windows Update.
In the left pane, click Check for updates, and then wait while Windows looks for the latest updates for your computer.
If updates are found, click Install updates.
If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
If you don't see an updated printer driver listed, it's still possible that one exists: Your printer manufacturer might not have provided it to Microsoft yet.
Most printer manufacturers offer
up-to-date drivers on the support sections of their websites. Drivers are typically organized by Windows edition and printer model. Once you find the proper driver, install it according to the manufacturer's instructions. For more information about printer drivers, see Find and install printer drivers for Windows 7 and Update a driver for hardware that isn't working properly.
If your printer still doesn't print, consult the support section of your printer manufacturer's website for model-specific troubleshooting tips.