Here are answers to some frequently asked questions about the SkyDrive app for Xbox.
This can happen if the video's bit rate is too high for your Internet connection. Try re-encoding the video and uploading it again.
To view the photos and videos on your SkyDrive from your Xbox, you need to use the same Microsoft account for SkyDrive and Xbox. We recommend having only one account per person so that all your content, contacts, security info, and billing info is in one place. You have a couple options:
Move your Xbox gamertag to the Microsoft account you use for SkyDrive. For info about how to do this, go to Xbox support, and click the topic "Can I switch my gamertag to a different Microsoft account?" near the bottom of the page.
Move your SkyDrive content to the Microsoft account connected to Xbox. The fastest way to do this is by using the SkyDrive desktop app to unlink your account. Note that you can't do this on a PC running Windows 8 if you sign in to the PC using your Microsoft account.
Unlink your account by going to SkyDrive desktop app for Windows: Frequently asked questions and following the steps under "Can I change the account I use with SkyDrive?"
After unlinking your account, move the SkyDrive folder on your computer to a different location.
Restart SkyDrive and sign in with the account you use with your Xbox. You'll need to select the location for your SkyDrive folder again.
Copy the content from the SkyDrive folder you moved to the new SkyDrive folder that was created.
To use the SkyDrive app, the person who signs in must have an Xbox LIVE Gold membership. If you have an Xbox LIVE Gold membership, you can view your photos and videos when you sign in on someone else’s Xbox.
Xbox LIVE Gold is available in only some countries and regions. See the list of Xbox LIVE countries and regions
This happens if someone is signed in on your Xbox with the default settings for Teen or Child. Make sure anyone with this profile signs out. To change the setting for your profile, go to Settings, choose Privacy, and set Member Content to Everyone.
Error code 2: It took too long to sign you in. Check the Internet connection for your Xbox and try signing out and then signing in again.
An error code beginning with 0x8, such as 0x80070005, 0x80048821, 0x80072EF3, 0x8000000A, 0x83118834, 0x80048823, or 0x8007274C: There was a problem signing you in to SkyDrive. This can happen if you changed the password on your Microsoft account since the first time you signed in to the Xbox. To provide your current password, follow these steps:
Press the Xbox Guide button on your controller.
Select Chat & IM.
Scroll to the right and select Sign In.
Enter your Microsoft account password.
Launch the app again.
If this doesn’t work, or if you renamed your account when you switched to Outlook.com, you might need to update your account info. To do this, follow these steps:
Go to Settings and select the Profile tile.
Select Account Security.
Select Security Proofs, and then enter your account info.
Error codes 8-14 or error code 17: There might be a problem with the SkyDrive service. Check SkyDrive service status for info and updates. If there are no service outages, try exiting the app and launching it again or try again later.
Error code 15: The SkyDrive account has been blocked. For more info, go to SkyDrive.com.
Error codes 18–22: There was a problem with the info the SkyDrive app received from the SkyDrive service. Try exiting the app and launching it again.
Error code 23 (when you try to play a video): Try exiting the app and launching it again. If this doesn’t work, Xbox might not support the video format.
If you receive a different error message, exit the SkyDrive app and launch it again. This fixes most problems. If this doesn’t work, ask a question in the SkyDrive forums.
For more help with the app, go to Xbox support for the SkyDrive app.
Need more help?
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