Getting back into your Microsoft account if it's been blocked or hacked

If your Microsoft account has been compromised – or hacked – it means that someone has stolen your password and might be using your account to access your personal info or send spam. We can help you recover your account and help prevent it from being hacked again.

For more information about Microsoft accounts, see What is a Microsoft account?

Watch a video to learn how to reset your password. (To view captions in your language, tap or click the Closed captioning button Closed Captioning button.)

Change or reset your password

If you think your Microsoft account has been hacked, you should try to sign in to it online.

To sign in to your Microsoft account online

  1. Sign in to your Microsoft account.

  2. Do one of the following:

    • If you can still sign in to your Microsoft account, you should change your password immediately, so whoever stole your old password can no longer use it. Tap or click the Security & password page, tap or click Change your password, then follow the instructions.

    • If you can't sign in to your account, a hacker might have changed your password and taken over your account. Tap or click Can't access your account?, select I think someone else is using my Microsoft account, tap or click Next, and follow the instructions.

      You can also go directly to the Reset your password page, and follow the instructions.

Help keep your account more secure in the future

Adding security info to your account can make it easier to recover your account if someone else takes control of it or you forget your password. As this info is used for your safety, it's a good idea to add as much info as you can.

To add security information to your Microsoft account

  1. Sign in to your Microsoft account, and go to the Security & password page.

  2. Under Security info helps keep your account secure, follow the instructions to add or update different types of security info (such as an alternative email address or phone number).

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