Troubleshooting video card problems

Stuttering video, choppy video playback or poor display performance can happen when video cards, also called graphics cards or display adaptors, aren't working properly. They can also cause error codes in video apps, such as 0xc00d11d1, or error messages about 'OpenGL mode' when starting games such as Minecraft.

Updating your video card driver can often fix these problems. A driver is software that every device needs to work with your PC. Here are some steps you can take that might help fix video card problems

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Update your video card driver

Outdated, incompatible or damaged drivers can prevent a video card from working properly. You can use Windows Update to install a driver or install it yourself. If you have a game that worked on an older PC but doesn't now, you'll probably need to get a Windows 8 video card driver that supports OpenGL from your video card manufacturer and then install it yourself.

Using Windows Update

Whether or not you set Windows Update to automatically download and install important and recommended updates, you can check for updates yourself, and look for optional updates.

To check for important and recommended updates using Windows Update

  1. Open Windows Update in Control Panel by swiping in from the right edge of the screen, tapping Search (or, if you're using a mouse, pointing to the top-right corner of the screen, moving the mouse pointer down, then clicking Search), entering Windows Update in the search box, tapping or clicking Settings, then tapping or clicking Windows Update.

  2. Tap or click Check for updates now.

  3. If there are updates available, tap or click the link, then tap or click Install.

    Windows Update will tell you if the updates have been successfully installed.

To check for optional updates

  1. Open Windows Update in Control Panel by swiping in from the right edge of the screen, tapping Search (or, if you're using a mouse, pointing to the top-right corner of the screen, moving the mouse pointer down, then clicking Search), entering Windows Update in the search box, tapping or clicking Settings, then tapping or clicking Install optional updates.

  2. Tap or click Check for updates, then wait while Windows looks for the latest updates for your PC.

  3. If updates are found, tap or click Install updates. Administrator permission required You might be asked for an admin password or to confirm your choice.

    Read and accept the licence terms, then tap or click Finish if the update requires this.

    Windows Update will tell you if the updates have been successfully installed.

Note

  • Some updates require you to restart your PC.

Install the driver yourself

If your video card came with a disc, it might contain software that installs a video card driver. Before you install a driver from a disc, check the info that comes with it to make sure it supports your current version of Windows.

You can also search for a newer driver on the manufacturer's website. Driver updates are often available in the support section of their website. Download the latest driver for your video card and follow the installation instructions on the website. You can usually double-tap or double-click the downloaded file to begin the installation. The driver then installs itself on your PC.

Some devices have drivers that you need to install manually. If the driver you got from a disc or downloaded from a website doesn't install itself, follow these steps:

To install a driver yourself

You must be signed in as an administrator to follow these steps.

  1. Open Device Manager by swiping in from the right edge of the screen, tapping Search (or if you're using a mouse, pointing to the top-right corner of the screen, moving the mouse pointer down, then clicking Search), entering Device Manager in the search box, tapping or clicking Settings, then tapping or clicking Device Manager. Administrator permission required  You might be asked for an admin password or to verify your choice.
  2. In the list of hardware categories, double-tap or double-click Display adapters, then double-tap or double-click the video card name.

  3. Tap or click the Driver tab, tap or click Update Driver, then follow the instructions. Administrator permission required  You might be asked for an admin password or to verify your choice.

Make sure your video card is working properly

If installing new drivers doesn't solve the problem, your video card could be defective.

To check your video card

  1. Open Device Manager by swiping in from the right edge of the screen, tapping Search (or if you're using a mouse, pointing to the top-right corner of the screen, moving the mouse pointer down, then clicking Search), entering Device Manager in the search box, tapping or clicking Settings, then tapping or clicking Device Manager. Administrator permission required  You might be asked for an admin password or to verify your choice.
  2. Double-tap or double-click Display adapters to expand that category. If there's a yellow question mark next to the name of the video card, there might be a problem with it.

  3. Tap and hold or right-click the name of the video card, then click Properties.

  4. Tap or click the General tab, then look in Device status to see if there's a problem with the video card.

    The device status will help you find out if the video card needs to be replaced.

Check for answers in the Windows community

If none of these suggestions solves the problem you're experiencing, have a look at the hardware and drivers community page and the Gaming page in the Windows forum for solutions to problems that other people have found with specific devices and games.

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