What if something goes wrong in File History?

If something goes wrong in File History, you'll see a message in the desktop that appears in the notification area on the taskbar. You can tap or click the notification to open Action Center and fix the problem. If you miss the notification, you can open Action Center in Control Panel. Here are some notifications you might see and actions you can take to solve the problems.

To open Action Center, swipe in from the right edge of the screen, tap Search (or if you're using a mouse, point to the top-right corner of the screen, moving the mouse pointer down, then click Search), enter Action Center in the search box, then tap or click Action Center.

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Select a different File History drive

If your File History drive is full or almost full, you can start again from scratch with a new drive or you can move your existing files to a new, larger drive.

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To select a new drive and start again

  1. Swipe in from the right edge of the screen, then tap Search.
    (If you're using a mouse, point to the bottom-right corner of the screen, move the mouse pointer up, then click Search.)

  2. Enter File History settings in the search box, then tap or click File History settings.

  3. Tap or click Select drive.

  4. Tap or click the new drive.

To select a new drive and move your files to it

  1. Swipe in from the right edge of the screen, then tap Search.
    (If you're using a mouse, point to the bottom-right corner of the screen, move the mouse pointer up, then click Search.)

  2. Enter File History in the search box, then tap or click File History.

  3. Tap or click Select drive.

  4. On the Change your File History drive page, do one of the following:

    • To use a new external drive, connect the drive to your PC, refresh the page, then tap or click OK.

    • To use a network location, tap or click Add network location, browse to or enter a location, tap or click Select folder, then tap or click OK.

  5. When you're asked, tap or click Yes to copy all of the versions of your files to the new drive.

Note

  • Make sure your new drive has enough free space to hold both your existing files and the new files you'll eventually add to it.

Change how long File History keeps files

If your File History drive is full or almost full, but you can free up some space by changing how often File History saves your files and how long it keeps older versions of your files.

To change how long File History keeps files

  1. Swipe in from the right edge of the screen, then tap Search.
    (If you're using a mouse, point to the bottom-right corner of the screen, move the mouse pointer up, then click Search.)

  2. Enter Control panel in the search box, then tap or click Control Panel.

  3. Tap or click Advanced settings.

  4. Under Versions:

    • Next to Save copies of files, tap or click the list, and choose a time interval.

    • Next to Keep saved versions, tap or click the list, and choose a time interval.

  5. Tap or click Save changes.

Note

  • File History doesn't automatically delete versions of files older than the time interval you choose unless your drive is getting full and space is needed to back up more recent versions.

Reconnect your drive

If your File History drive has been disconnected for too long, or it doesn't have enough space to save temporary versions of your files. To continue saving copies of your files, you'll need to reconnect your File History drive. Plug in your external File History drive or reselect your network. You can start a backup manually or wait for the next scheduled backup.

To manually start a backup

  1. Open File History by swiping in from the right edge of the screen, tapping Search (or if you're using a mouse, pointing to the top-right corner of the screen, moving the mouse pointer down, then clicking Search), entering File History settings in the search box, then tapping or clicking File History settings.

  2. Tap or click Back up now.

Reselect your File History drive

There are errors in your File History settings that can be fixed by reselecting your File History drive.

To reselect your drive

  1. Swipe in from the right edge of the screen, then tap Search.
    (If you're using a mouse, point to the bottom-right corner of the screen, move the mouse pointer up, then click Search.)

  2. Enter File History in the search box, then tap or click File History.

  3. Tap or click Select drive.

  4. On the Select a File History drive page, tap or click your current drive or network location, then tap or click OK.

Check your File History drive for errors

There are errors in your File History drive that need to be repaired.

To repair your drive

  1. Open Action Center by swiping in from the right edge of the screen, tapping Search (or if you're using a mouse, pointing to the top-right corner of the screen, moving the mouse pointer down, then clicking Search), entering Action Center in the search box, tapping or clicking Settings, then tapping or clicking Action Center.

  2. Tap or click Repair.

Reenter your network sign-in info

There's a problem with your username or password, or both. First, make sure the network is still available for you to use. If so, you can enter your sign-in info again to continue saving copies of your files.

To reenter your network sign-in info

  1. Swipe in from the right edge of the screen, then tap Search.
    (If you're using a mouse, point to the bottom-right corner of the screen, move the mouse pointer up, then click Search.)

  2. Enter File History in the search box, then tap or click File History settings.

  3. Tap or click Enter network credentials.

  4. In the Windows Security dialogue box, enter your username and password, tick the Remember my credentials checkbox, then tap or click OK.

    If you can't see the Windows Security dialogue box, refresh the page.

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