This tutorial is designed to help you identify and fix problems with wired (Ethernet) and wireless (Wi-Fi) network connections in Windows.
You might experience network or Internet connection issues in Windows for a number of reasons. Some common issues that can cause these problems are:
A wireless network adapter switch that's not enabled
WEP, WPA, or WPA2 security key or passphrase issues
Cables that aren't connected properly
Corrupted or incompatible drivers
Missing updates
Network connection settings
Hardware or software problems
This tutorial doesn't cover network connection problems related to specific programs.
For best results, complete each tab before you move on to the next one. If you are troubleshooting a wired network problem, skip the Connect tab because it only applies to wireless networks.
Test your network connection after each step before going on to the next step.
You might find it helpful to print this tutorial by clicking one of the file formats on the top right side of this page. Having a printed copy might make it easier to follow the instructions.
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