SkyDrive for Mac: Frequently asked questions

Here are answers to some frequently asked questions about the SkyDrive app for Mac. Get the free app

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What does the SkyDrive folder do?

When you install the SkyDrive app for Mac, a copy of your SkyDrive is downloaded to your Mac and put in the SkyDrive folder. This folder is kept in sync with SkyDrive. If you add, change, or delete a file or folder on SkyDrive.com, the file or folder is added, changed, or deleted in your SkyDrive folder and vice versa.

To upload files to SkyDrive automatically, just copy or move the files to your SkyDrive folder using the Finder, or save them in your SkyDrive folder from an app. Files you upload this way can be up to 2 GB in size. If you installed the SkyDrive app on other computers, the files will automatically be added to the SkyDrive folders on them, too.

You can also use the Finder to rename and delete files, create new folders, and move files around in your SkyDrive folder. The changes will automatically be made on SkyDrive and your other computers that have the SkyDrive app installed.

Tip

Tip

  • To rotate photos on SkyDrive, open them in Preview, rotate them, and then save them. The photos will be automatically updated on SkyDrive.

  • If you use a lot of storage space on SkyDrive, it might take a long time to download all your files when you first install the SkyDrive app. For tips on maximizing the transfer speed, see Storage plans: Common subscription and billing questions.

Do I have to install the SkyDrive app on all my computers?

No. If you don't want to keep all the files in your SkyDrive on a computer, you can still work with your SkyDrive on that computer by going to SkyDrive.com.

Why do I have to confirm my SkyDrive folder on my Mac?

SkyDrive is following recommendations from Apple that Mac OS X apps have sandboxing. With sandboxing, the SkyDrive app will access only the files it needs on your Mac. This means we need to ask you to confirm the location of your SkyDrive folder. If you select any folder other than your current SkyDrive folder, you'll have to go back through setup and re-download the contents of your SkyDrive. To learn more about app sandboxing, search the Apple website.

How do I show or hide the SkyDrive app icon in the Dock?

The SkyDrive app icon is hidden by default. To show it in the Dock, click to deselect the Hide Dock icon checkbox in Preferences.

Can I choose folders on my SkyDrive that I don't want to sync on my Mac?

Yes. When you first set up SkyDrive, click Choose folders to sync. If you didn't do this when you set up SkyDrive, you can do it in Preferences:

  1. Click the SkyDrive icon (The SkyDrive icon) in the menu bar.
  2. Click Preferences, click the Choose Folders tab, and then click Choose Folders.

For each folder, you can choose to sync everything in the folder, individual folders within the folder, and files that aren't in any subfolders within the folder. If you choose to sync only some items, new items you add to the SkyDrive folder on your Mac will sync to SkyDrive.com, but items you add to SkyDrive.com won't be synced to your Mac unless they're in the folders you chose to sync. If you choose to stop syncing folders on a computer, they'll be deleted from the SkyDrive folder on that computer, but they'll remain on SkyDrive.com.

Note

Note

  • You can't choose individual files you want to sync, and you can't choose to sync files or folders shared with you.

Can I change the name or location of my SkyDrive folder?

No, you can't currently do this. If you use the Finder to rename or move your SkyDrive folder, SkyDrive will stop working.

Can I use SkyDrive to get to files and folders on my Mac that aren’t saved in my SkyDrive folder?

No, the Fetch files feature is available only on PCs. This also means you can't stream videos that are on a Mac from SkyDrive.com and can't view photos that are on your Mac from the Photos app in Windows 8.

Can I change the account I use with SkyDrive?

You can change the account you use with SkyDrive, but you can't use the folder with multiple accounts at the same time. To change the account you use with SkyDrive, choose Sign Out from the menu bar.

Can I recover files or folders I deleted?

Check the Trash for files you deleted from the SkyDrive folder on your Mac.

How do I uninstall the SkyDrive app?

Just drag the SkyDrive app to the Trash.

Note

Note

  • The SkyDrive app requires Mac OS X Lion. It isn't supported on Mac OS X 10.6 Snow Leopard or earlier versions of the Mac OS.

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