Why can't I view some websites?

If you can access some websites but not all of them, here are some possible causes:

  • Your browser could be attempting to connect through a proxy server. If so, try connecting with the proxy server turned off.

  • Your browser connection settings could be incorrect. To change connection settings, follow these steps:

    1. Open Internet Options by clicking the Start button Picture of the Start button, clicking Control Panel, clicking Network and Internet, and then clicking Internet Options.

    2. Click the Connections tab.

  • Your router could be attempting to proxy DNS requests and failing. Refer to the documentation that came with your router for instructions on disabling DNS proxying.

  • Parental Controls, Family Safety, or some other parental control software could be blocking access to certain websites.