How do I...?

In the new Hotmail, some of your most frequently used buttons, menus, and features might have moved or changed slightly. If you're having trouble with a common task, check out these answers to some of the most frequently asked Hotmail questions.

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...get Hotmail to load or send mail more quickly?

Try clearing your cookies and your browser cache first to see if this solves the problem. For more information, check the help for your browser.

...find my Junk, Drafts, Sent, Deleted, or other folders?

Your folder list might be collapsed. To expand it, click Folders in the left pane.

...manage my folders?

Point to Folders in the left pane. When the Tools icon Picture of the tools icon appears, click it, and then click Manage folders.

...find my linked IDs?

Point to your name in the upper-right corner of the page.

...organize my messages?

There are several ways to organize the messages in your Hotmail inbox. The Hotmail toolbar appears at both the top and the bottom of your message window.

Picture of the Hotmail toolbar in the inbox

You can perform the following tasks using the appropriate toolbar button:

  • New starts a new message.

  • Delete sends the selected messages to the Deleted folder.

  • Junk marks the selected messages as junk email and sends them to the Junk folder.

  • Sweep lets you move, delete, or mark as read all the messages in a folder at once.

  • Mark as marks a message as read or unread, lets you flag messages to follow up on, or lets you tag a message as a phishing scam.

  • Move to lets you move selected messages to another folder.

  • Print Picture of the Print button prints the selected message.
  • Refresh Picture of the Refresh button refreshes the contents of the current folder.

To sort your messages

  • Click the Arrange by button Picture of the Arrange by button on the right side of the screen, below the search box, and then click the sort criteria you want to apply.

...search for older messages?

Click the Show advanced search icon Picture of the Show advanced search icon next to the search box. Enter search criteria such as date, sender, or keywords, and then click Search.

...make the font bigger?

Use the zoom function in your browser.

...empty the Junk or Deleted folder?

Select the folder you want to empty in the left pane. Click the Empty button on the toolbar.

Picture of the Empty button

...print a complete email message?

Click the Print button Picture of the Print button on the Hotmail toolbar. If you click your browser's print button instead, it might only print what is currently visible on the screen.
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