What this feature does
Windows Error Reporting helps Microsoft and Microsoft partners diagnose problems and provide solutions in the software you use. Not all problems have solutions, but when solutions are available, they are offered as steps to solve a problem you’ve reported or as updates to install. To help prevent problems and make software more reliable, some solutions are also included in service packs and future versions of the software.
Windows Error Reporting also provides Setup Repair, an error reporting service that might run during Windows Setup if a problem occurs.
Information collected, processed, or transmitted
Many Microsoft software products, including Windows, are designed to work with the Microsoft Error Reporting Service. If a problem occurs in one of these software products, you might be asked if you want to report it. If you host virtual machines using a Windows operating system, reports generated by the Windows operating system for the Microsoft Error Reporting Service might include information about virtual machines.
The reporting service collects information that is useful for diagnosing and solving a problem that has occurred, such as where the problem happened in the software or hardware, the type or severity of the problem, files that help describe the problem, basic software and hardware information, or possible software performance and compatibility problems.
Additionally, this pre-release version of Windows uses Windows Error Reporting to collect information about apps, drivers, and devices. For example, information about an app might include the name of the app and its executable files and the file path and directory. Information about devices and drivers might include the names of devices you’ve installed on your PC and the executable files associated with those devices drivers. System variables are substituted for path and directory locations that could contain personal information such as user names.
Error reports might unintentionally contain personal information. For example, a report that contains a snapshot of PC memory might include your name, part of a document you were working on, or data that you recently submitted to a website.
If a report is likely to contain this type of information, Windows will ask if you want to send this information, even if you’ve enabled automatic reporting by choosing express settings in Windows setup or in Control Panel. This gives you the opportunity to review the report before sending it to Microsoft. Reports including files and data might be stored on your PC until you have an opportunity to review and send them, or after they have been sent.
If you choose to enable automatic reporting (for example, when you choose express settings in Windows setup), the reporting service will send basic information about where problems occur automatically, but these reports won't have the detail described in this section.
After you send a report, the reporting service might ask you for more information about the problem that occurred. If you choose to provide your phone number or email address in this information, your error report will be personally identifiable. Microsoft might contact you to request additional information to help solve the problem you reported.
The Microsoft Error Reporting Service randomly generates a number called a globally unique identifier (GUID) that is sent to Microsoft with every error report. The GUID lets us determine which data is sent from a particular computer over time. The GUID doesn’t contain any personal information and isn’t used to identify you.
Use of information
Microsoft uses information about errors and problems to improve Microsoft products and services as well as third-party software and hardware designed for use with these products and services. We use the GUID to determine how widespread the feedback we receive is and how to prioritize it. For example, the GUID allows Microsoft to distinguish between one customer experiencing a problem one hundred times and one hundred customers experiencing the same problem once. Microsoft employees, contractors, vendors, and partners might be provided access to information collected by the reporting services. However, they’re only permitted to use the information to repair or improve Microsoft products and services and third-party software and hardware designed for use with Microsoft products and services. If an error report contains personal information, Microsoft doesn’t use the information to identify you or contact you.
Microsoft might share aggregate information about errors and problems. Microsoft uses aggregate information for statistical analysis. Aggregate information doesn’t contain specific information from individual reports, nor does it include any personal or confidential information that might have been collected from a report.
Choice and control
If you choose express settings while setting up Windows, you turn on Windows Error Reporting. If you choose to customize settings, you can control Windows Error Reporting by selecting Use Windows Error Reporting to check for solutions to problems under Check online for solutions to problems. After installation, you can change this setting in Action Center in Control Panel.
For more information, see the Microsoft Error Reporting Service privacy statement.