Why does Microsoft charge me when I create an account for my child?

Microsoft and Family Safety comply with the Children’s Online Privacy Protection Act (COPPA) regarding online account creation for children under the age of 13. COPPA requires that, before gathering personal information from a child under 13, online service providers obtain verifiable parental consent from the child’s parent. The most common method COPPA allows for verifying parental consent is charging a small amount to the parent’s credit card. We charge 50 cents for this verification. These charges aren't refundable.

Am I charged for each child I sign up?

Yes. Parental consent must be verified for each child. The credit card fee is one of the verification methods approved by COPPA.

Do other companies charge this fee?

Yes. Charging a credit card is the most commonly used method of verifying parental consent under COPPA.

How does Microsoft use this money?

The fee is donated to The National Center for Missing and Exploited Children. For more info about this organization, visit their website.

Where can I view billing details?

To view billing activity related to Microsoft account age verification charges, go to Microsoft Billing and Account Management and sign in using the Microsoft account that you used to create the child’s account.

Why do I get an error when I try to enter my credit card information?

Make sure that:

  • The information you typed matches your credit card (such as your full name and address).

  • Your credit card hasn't expired.

  • Your credit card has been activated by your financial institution.

If you continue to receive errors, contact your financial institution to check the status of the credit card.