Microsoft and Family Safety comply with the Children’s Online Privacy Protection Act (COPPA) regarding online account creation for children under the age of 13. COPPA requires that, before gathering personal information from a child under 13, online service providers obtain verifiable parental consent from the child’s parent. The most common method COPPA allows for verifying parental consent is charging a small amount to the parent’s credit card. We charge 50 cents for this verification. These charges aren't refundable.
Yes. Parental consent must be verified for each child. The credit card fee is one of the verification methods approved by COPPA.
Yes. Charging a credit card is the most commonly used method of verifying parental consent under COPPA.
The fee is donated to The National Center for Missing and Exploited Children. For more info about this organization, visit their website.
To view billing activity related to Microsoft account age verification charges, go to Microsoft Billing and Account Management
and sign in using the Microsoft account that you used to create the child’s account.
Make sure that:
The information you typed matches your credit card (such as your full name and address).
Your credit card hasn't expired.
Your credit card has been activated by your financial institution.
If you continue to receive errors, contact your financial institution to check the status of the credit card.
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