Faxing: frequently asked questions
Here are answers to some common questions about using Windows Fax and Scan.
Windows Fax and Scan is a program that enables you to send and receive faxes and to scan documents or pictures by using your computer. When you receive faxes, you can use Windows Fax and Scan to reply to or forward the faxes by either faxing or e‑mailing them to other people. If you scan documents or pictures and store them on your computer, you can also use Windows Fax and Scan to fax or e‑mail them to other people. In addition, the program enables you to create fax cover pages, customize your sender information, and select recipients from your Windows Contacts folder.
To open Windows Fax and Scan
Click the Start
click All Programs,
and then click Windows Fax and Scan
To use Fax view, at the bottom of the left pane, click Fax.
– or –
To use Scan view, at the bottom of the left pane, click Scan.
For more information about faxing using Windows Fax and Scan, see Set up your computer to send and receive faxes.
If your computer has a built-in fax modem or if you have an external fax modem, you will also need to attach an analog phone line to your computer. You can't send or receive faxes over a digital phone line. If you want to send and receive faxes using a fax server, your computer must be connected to the network, you must know the address of the fax server, and you must have permission to use it. For more information, see Set up your computer to send and receive faxes.
No. Windows Fax and Scan works with built-in and external fax modems but it is not designed to work with stand-alone fax machines or multifunction printers with fax capabilities. Some printer manufacturers might offer drivers that allow your printer to function like a fax modem with Windows Fax and Scan. For more information, contact your printer manufacturer.
Find a printer manufacturer's website
It's up to you. You can manually receive faxes, or you can set Windows Fax and Scan to automatically answer each phone call as a fax after the number of rings that you specify. For more information, see Receive a fax.
Yes. Faxes that you send using Windows Fax and Scan can be received by fax machines, fax servers, and other computers where people use Windows Fax and Scan. One of the benefits of sending and receiving faxes using your computer is that you can store and review faxes that you send or receive like any other file on your computer—without the need for print copies.
Windows Fax and Scan converts file attachments to TIF images (.tif files) so they can be received by any fax device. If your recipient uses a standalone fax device—a device that is not connected to a computer—each page of the fax, including the attached file, will be printed in order when the fax is received. If your recipient uses Windows Fax and Scan or another fax program, your fax will be received as a .tif file that can be viewed on screen and, depending on the program, printed or managed like any other file on the computer.
Yes, if you can scan the document or picture to a file. After the scanned file is stored on your computer, you can create a fax and send the scanned file as an attachment to it. To attach a document or picture to a fax, drag the file to the New Fax window.
You can also scan a document or picture, and then send the scanned file as an attachment to a fax or e‑mail message. For more information, see Fax or e‑mail a scanned document.
Yes. When you create or forward a fax, just type the fax number for each recipient, separated by semicolons, in the To box. You can also select one or more recipients from the Windows Contacts folder (if you use it to store fax numbers for your contacts). For more information, see Send a fax and Fax or e-mail a scanned document.
Yes. In Windows Fax and Scan, right-click the fax that you want to forward, and then click Forward as Fax. You can also forward a fax as an attachment to an e‑mail message. In Windows Fax and Scan, click the fax that you want to forward, and then click Forward as E‑mail on the toolbar.
No. However, sending a cover page can help prevent people other than your intended recipients from seeing the printed or on-screen contents of a fax (this might be important if a fax contains personal or confidential information). For more information about creating and sending cover pages with a fax, see Create or edit a fax cover page and Send a fax.