When you're having a computer problem, sometimes you might want help from someone else. You can use Windows Remote Assistance to invite someone to connect to your computer and help you, even if that person isn't nearby. (Make sure you only ask someone that you trust, because the other person will have access to your files and personal information.)
Open Remote Assistance by clicking the Start button , clicking All Programs, clicking Maintenance, and then clicking Windows Remote Assistance.
Follow the instructions.