What is Windows Remote Assistance?

Sometimes the best way to fix a problem is to have someone show you how. Windows Remote Assistance is a convenient way for someone you trust, such as a friend or technical support person, to connect to your computer and walk you through a solution—even if that person isn't nearby. To help ensure that only people you invite can connect to your computer using Windows Remote Assistance, all sessions are encrypted and password-protected.

A Remote Assistance connection between two computers

By following a few steps, you can use an instant message or e‑mail to invite someone to connect to your computer. After he or she is connected, that person can view your computer screen and chat with you about what you both see. With your permission, your helper can even use his or her mouse and keyboard to control your computer and show you how to fix a problem. You can also help someone else the same way.