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Important: If your account has been upgraded, the information in this article may no longer apply. Go to Welcome to Outlook on the web to learn more.

Why are some features turned off in

If you have a new account, some of the features might be turned off to help thwart spammers. The features will be available once you’ve used your account for a few days. To turn on the features right away, go to the Add a phone page to verify your account with a mobile phone number.

Here are some of the features that might be turned off for new accounts:

  • Sending automated vacation replies (auto reply option)

  • Email signature

  • POP aggregation (use to send and receive email from any address)

  • Forwarding email

  • Reply-To address (receive replies to email at a different email address)

  • Send-As address (send email in from other email addresses)

Features might also be turned off for older accounts that have been detected as compromised (hijacked). If you suspect that your account has been hijacked, see Hacked account.

If features are still turned off even after you've used your account regularly for a few days, or if you aren't able to verify your account, please go to the forums for help.


  • If you request that we send a code to your mobile phone, keep in mind that text message delivery isn't available in all countries or regions, or from all providers.

  • Text message delivery is subject to network delays, so it might take a few minutes to receive your code. If you've waited more than 15 minutes and haven't received the code, try requesting another code.

  • To prevent abuse of, we limit the number of times you can request a code each day. If you've reached the limit, you'll need to wait 24 hours before you can request a new code.

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