Troubleshoot video card problems

Stuttering video, choppy video playback, or poor display performance can happen when video cards, also called graphics cards or display adaptors, aren’t working properly. Video card problems might cause error codes in video apps, such as 0xc00d11d1, or error messages about “OpenGL mode” when starting some games.

Updating your video card driver can often fix these problems. A driver is software that every device needs to work with your PC. Here are steps you can take that might help fix video card problems.

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Update your video card driver

You can use Windows Update to install a driver or install it yourself.

If you have a game that worked on an older PC but doesn’t now, you'll probably need to download and install a video card driver that works with your current version of Windows and OpenGL. You can usually get the latest drivers on your video card manufacturer's website and then install it yourself.

Use Windows Update

Even if you set Windows Update to automatically download and install important and recommended updates, you can check for those yourself at any time. Windows Update doesn't install optional updates automatically, but will notify you when they are available so you can choose if you want to install them.

To check for important and recommended updates

  1. Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.
    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.)

  2. Tap or click Update and recovery, and then tap or click Windows Update.

  3. Tap or click Check now, and then wait while Windows looks for the latest updates for your PC.

  4. If Windows finds updates, tap or click Install updates. Administrator permission required You might be asked for an admin password or to confirm your choice.

    Read and accept the license terms, and then tap or click Finish if the update requires it. Windows Update will tell you if it successfully installed the updates. If no updates are available for your video card, see the suggestions under "Install the driver yourself."

To check for optional updates

  1. Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.
    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.)

  2. Tap or click Update and recovery and then tap or click Windows Update.

  3. Tap or click View details, and tap or click Check for updates. (If you don't see View details, there aren't any optional updates available.)

  4. Under Optional, tap or click the update that you want to install, then click Install.

    Read and accept the license terms, and then tap or click Finish if the update requires it. Administrator permission required You might be asked for an admin password or to confirm your choice.

    Note

    • You might need to restart your PC to finish installing some updates. Save and close all your files and apps before you restart so you don't lose anything.

Install the driver yourself

If your video card came with a disc, it might contain software that installs a video card driver. Before you install a driver from a disc, check the info that comes with it to be sure it supports your current version of Windows.

You can also search for a newer driver on the manufacturer's website. Driver updates are often available in the support section of their website. Download the latest driver for your video card, and follow the installation instructions. You can usually double-tap or double-click the downloaded file to begin the installation.

If the driver you got from a disc or downloaded from a website doesn't install automatically, you might need to install it manually.

You must be signed in as an administrator to follow these steps.

To manually install a driver

  1. Swipe in from the right edge of the screen, and then tap Search.
    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)

  2. Enter Device Manager in the search box, and then tap or click Device Manager. Administrator permission required You might be asked for an admin password or to confirm your choice.

  3. In the list of hardware categories, double-tap or double-click Display adapters, and then double-tap or double-click the adapter name.

  4. Tap or click the Driver tab, and tap or click Update Driver. Administrator permission required You might be asked for an admin password or to confirm your choice. Then follow the instructions on the screen.

Make sure your video card is working properly

If installing new drivers doesn't solve the problem, your video card could be defective.

To check your video card

  1. Swipe in from the right edge of the screen, and then tap Search.
    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)

  2. Enter Device Manager in the search box, and then tap or click Device Manager.

  3. Double-tap or double-click Display adapters. If there's a yellow warning icon Yellow warning icon that shows there might be a device problem on the name of the video card, there might be a problem with it.
  4. Press and hold or right-click the name of the video card, and then tap or click Properties.

  5. On the General tab, look in Device status to see if there’s a problem with the video card.

    The device status will help you know if the video card needs to be replaced.

Check for answers in the Microsoft community

If the suggestions here don't solve your problem, check out the Hardware and Drivers and Gaming community pages in the Windows forum for solutions that other people have found for specific devices and games.