Talk to family and friends on Skype in Outlook.com

Outlook.com customers can now talk to friends and family with Skype messaging. Skype is available through Outlook.com in limited markets as the service is rolled out in the coming months.

When you merge your Microsoft and Skype accounts, you automatically have access to Skype through the web on Outlook.com.

Here are answers to some common questions.

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How can I verify that the Skype messaging service is available to me?

  1. In Outlook.com, click the messaging icon Messaging icon.

  2. If you see the Skype icon at the bottom of the messaging pane, you can use Skype for messaging.

    Icons showing which services are connected to Outlook.com

I merged my Skype and Microsoft accounts, but I’m still not connected to Skype. What should I do?

You might not see Skype as a connected service for several reasons:

  • Skype might not yet be available to you through Outlook.com. You should receive an email from us when Skype is available.

  • There might be a temporary problem with connecting to Skype. Wait a few minutes, restart your browser, and check again.

From where can I connect to Skype?

You can connect to Skype through Outlook.com, People, Calendar or OneDrive.

How do I start messaging with a Skype contact?

  1. In Outlook.com, click the messaging icon Messaging icon.
  2. Click Start new conversation.

    You should see a list of your Skype contacts.

  3. Click the name of the person you want to talk to.

  4. If the person is available on Skype, send a message.

Note

  • Your friend will receive the message through their Skype desktop app anywhere in the world or through Outlook.com, if they are using Outlook.com.

I have contacts that use multiple services. How do I tell Outlook.com that I want to use Skype?

  1. In Outlook.com, click the messaging icon Messaging icon.
  2. On the messaging pane, click the icon (ellipsis).

  3. Click the Chatting on arrow, and then select Skype.

    Messaging service selector

I know a contact is available on Skype, but they don’t appear available in Outlook.com. What can I do?

  1. In Outlook.com, click the messaging icon Messaging icon.

  2. If you see the Skype icon at the bottom of the messaging pane, you can use Skype for messaging.

    Icons showing which services are connected to Outlook.com
  3. Wait a few minutes, refresh your screen, and try again.

  4. If you’re still having trouble, you can search the community forums .

I have contacts that don’t use Skype. Can I invite those contacts to use Skype through Outlook.com?

Currently, you can't invite people to be Skype contacts through Outlook.com or People; you need to use the Skype desktop app.

How do I start a video or voice call with a Skype contact?

  1. In Outlook.com, click the messaging icon Messaging icon.

    You should see a list of your Skype contacts.

  2. Select the name of the person you want to talk to. If the person is available and video or voice calls are supported, you'll see the Video and Call buttons.

  3. Click the Video or Call button to start the call. The Skype add-on will start.

    The first time that you start a video or voice call, you’ll be prompted to install the Skype add-on. Accept the terms and conditions, and install the add-on.

Notes

  • If your browser doesn’t support add-ons, the video and voice icons won't display. Use the Skype desktop app for video or voice calls.

  • If you get the error message, “Sorry, Skype for Outlook.com doesn’t yet work with this browser. Please download the latest version of Skype for Windows 8 to get the best experience," install the free Skype for Windows 8 app from Windows Store.

  • Your friend will receive the call on their Skype desktop app anywhere in the world or through Outlook.com, if they are using Outlook.com.

  • Voice or video calling isn't supported on Windows RT.

When I click the Video or Call button, the Skype add-on doesn't start. What should I do?

Try again. If that doesn't work, uninstall the Skype Web Plugin app from your computer:

  1. Open Control Panel

    • In Windows 8 and Windows RT, swipe in from the right edge of the screen, tap Search (or if you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search), enter Control Panel in the search box, and then tap or click Control Panel. Then click Uninstall a program

    • In Windows 7 or Windows Vista, click the Start button, click Control Panel, and then click Uninstall a program.

    • In Windows XP, click Start, click Control Panel, and then click Add or Remove Programs.

  2. Click Skype Web Plugin, and then click Uninstall or Remove.

  3. In Outlook.com, click the Video or Call button in the messaging pane. You'll be prompted to install the add-on again.

Can my Skype contacts contact me via video, voice or chat through Outlook.com?

When you’re signed into Outlook.com and connected to Skype, your Skype contacts can contact you. You can chat through the messaging pane. When you receive an incoming video or voice call, the Skype add-on will start.

A Skype contact is sending me abusive or offensive content. What do I do?

Use the Skype desktop app to block the contact and report the abuse. For more information about reporting abuse or unwanted contact on Skype, see the Skype Privacy and Security page.

Learn more about Skype

For more help with instant messaging, contact customer support.

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