If Internet Explorer crashes, stops working, or closes immediately after being opened, you might get an error message telling you that Internet Explorer isn't working, or that it encountered a problem and needs to close. In most cases, you'll be able to restore the browsing session you had open when Internet Explorer closed.

If you can't open Internet Explorer or if it opens briefly and then closes, the problem might be caused by low memory, or damaged or missing system files. Restart your PC to clear the memory and then open Internet Explorer by itself.

Here are a few things to try if Internet Explorer is still having problems after restarting:

Get the latest browser

Make sure you have the latest version of Internet Explorer for your operating system. Go to the Internet Explorer download page to see if there's a newer version of Internet Explorer available to you.

Install the latest updates

Run Windows Update to correct problems by replacing out-of-date files, updating drivers, and fixing vulnerabilities.

  1. Click the Start button, and enter Update in the search box.

  2. Click Check for updates in the list of results, and install any updates from Windows Update.

Turn off add-ons

Add-ons are apps that browsers use to interact with web content like videos and games. Incompatible or out-of-date add-ons might cause Internet Explorer to run slowly, crash, or prevent sites from displaying correctly. Before you turn off all add-ons, try starting Internet Explorer without add-ons to see if the problem goes away.

  1. Click the Start button, and enter Internet Explorer in the search box.

  2. Click Internet Explorer (No Add-ons) in the list of results.

If this seems to fix the problem, you might want to turn off all add-ons, and then turn them back on only as you need them. Learn how to turn add-ons off by reading Manage add-ons in Internet Explorer.

Turn off hardware acceleration

Hardware acceleration uses your PC's GPU to speed up graphics-heavy tasks like video streaming or online gaming. Turning this off might help solve display problems.

  1. Open Internet Explorer.

  2. Click the Tools button Tools, and then click Internet options.
  3. On Advanced tab, select Use software rendering instead of GPU rendering.

  4. Click OK, and then restart Internet Explorer for the changes to take effect.

Run Internet Explorer as an administrator

Depending on your User Account Control (UAC) settings, you might not have permissions to run an app as an administrator. You must be logged on as a local administrator or provide the credentials of a member of the local administrators group.

  1. Click the Start button, and enter Internet Explorer in the search box.

  2. Right-click Internet Explorer in the list of results, and then click Run as administrator.

  3. When the UAC message is displayed, do one of the following:

    • If you're logged on as a standard user, or if UAC is configured to always require credentials, enter the appropriate administrative credentials, and then click OK.

    • If you're logged on as an administrator and UAC isn't configured to always require credentials, click Yes to start Internet Explorer.

Reset Internet Explorer settings

Resetting your browser's original settings can fix performance problems, but will undo most changes you've made. Learn how to Reset Internet Explorer settings.

Reinstall Internet Explorer

If you've tried everything and Internet Explorer still crashes frequently, you can try reinstalling it. Learn how to Install or uninstall Internet Explorer.

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