When some hardware or software problems occur on your computer—for example, if a program stops working or stops responding— Windows creates a problem report so you can check for a solution. You can check for solutions at any time, or you can set Windows to check for them automatically. For more information, see Report problems and check for solutions automatically.

To check for solutions to problems using Control Panel

  1. Open Problem Reports and Solutions by clicking the Start button Picture of the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking Problem Reports and Solutions.

  2. Click Check for new solutions.

    Windows will notify you if there are any steps you can take to solve problems on your computer.


  • Some problems and solutions can only be viewed and fixed by an administrator. Log on using an administrator account to view these problems.