Closing your account means you won’t be able to use it to sign in to the Microsoft products and services you’ve been using. So before you close your account, take the time to tie up loose ends, cancel subscriptions, and make sure you don’t leave anything important behind—whether files in your OneDrive, stuff on Xbox, emails in Outlook.com, or more.
It's important to realize all of the ramifications before you decide to close an account. For example, you should make sure that you’re not leaving behind any money or important stuff associated with that Microsoft account. You might also want to let people know how to contact you after your Microsoft account email address is gone.
Spend any remaining money in your Microsoft account by buying digital content from Xbox, the Windows Store, or the Windows Phone store.
To see how much money is in your Microsoft account, sign in to the Microsoft account website.
For more info, read the Microsoft gift card FAQ.
If you have subscriptions to services like Office 365, OneDrive, Xbox Live Gold, or an Ad-free Outlook.com account, you won’t be able to access them anymore.
To cancel most Microsoft subscriptions:
Sign in to Services & subscriptions on the Microsoft account website.
For each paid subscription select Cancel, and follow the instructions.
For any subscription not listed there, go to the service itself (or to the retailer, if you bought the subscription from a retailer) to cancel. For example, if you have a Skype subscription, go to the Skype support page and search for cancellation info.
If the email address associated with your Microsoft account doesn't end in @hotmail.com, @live.com, @msn.com, or @outlook.com, you can skip this procedure.
If the email address associated with your Microsoft account ends in @outlook.com, @hotmail.com, @live.com, or @msn.com, closing the Microsoft account deletes any email stored with it after the 60-day waiting period. During the waiting period, however, your inbox will continue to receive email messages. You can set up an automatic reply to let everyone know that the account is going to be closed, and tell them where to send email to you in the future.
Under Managing your account, tap or click Sending automated vacation replies, and then follow the instructions.
You can also choose Email forwarding under Managing your account, to have email you receive sent to a different email address. But remember, both automatic replies and email forwarding will stop working when your Microsoft account is closed after the 60-day waiting period.
When you close a Microsoft account with an Outlook.com email address, that email address might be recycled and assigned to another user after the 60-day waiting period.
Once your Microsoft account is closed, you won’t be able to access any files or info associated with that account if you’ve stored them via a Microsoft service. If there’s anything you still want to keep, you should save a copy. For example:
Email, documents, and photos you've stored in Outlook.com, Hotmail, or OneDrive.
Personal data you've stored on HealthVault.
Purchasing info at Microsoft.com.
Portfolio data on MSN Money.
Messenger contacts added to Skype. For more info about backing up your contact list, search the Skype support page.
Product keys for any products you've purchased with this Microsoft account. (Your installed software will continue to work, but you'll need the product key if you ever want to reinstall the software, or install it on a new PC.)
In addition, closing your Microsoft account means you'll no longer be able to access music you've downloaded using an Xbox Music Pass. (Music and videos you've purchased outright will still be playable, but can't be transferred to another device.) Any game progress, gamerscore, and your gamertag on Xbox Live will be lost.
Devices like Windows Phones, PCs running Windows 8.1 or Windows RT 8.1, Surface tablets, and Xbox consoles all work best with a Microsoft account. Some of these devices will still work, to a degree—but you won’t be able to use all their apps and features. Before you close your account, consider setting these devices up with a different Microsoft account so that you can still sign in.
If you manage a child's Microsoft account, their account stays open when yours is closed. However, after your Microsoft account is closed, your child will be stopped when they try to sign in to Xbox, PCs running Windows 8 or later, or a Windows Phone, until they get consent from another parent account.
When you're sure you're ready:
Go to Close your account.
If you're prompted to sign in and/or verify your account, follow the instructions.
Check that the page shows the correct Microsoft account, and then click Next.
Read the list, and click the checkboxes to acknowledge you’ve read each item.
In the Select a reason drop-down list, choose the reason you're closing the account.
Click Mark account for closure.
When you tap or click the Mark account for closure button, we wait 60 days before permanently deleting your Microsoft account, in case you change your mind or need to access something associated with the account before it’s gone forever.
During the waiting period, your account is marked for closure but it still exists. If you want to reopen your Microsoft account, just sign in again within that 60 days. We’ll cancel the account closure, and everything will be as you left it.
Email Microsoft support
Chat with Microsoft support