Here are some common solutions to problems you might be experiencing with your browser. You can also look for answers in the Internet Explorer forum.

Internet Explorer won't open, or crashes immediately after opening

If you can't open Internet Explorer, or if it opens briefly and then closes, the problem might be caused by low memory, or damaged or missing system files.

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Restart your PC

Restart your PC to clear the memory and then reopen Internet Explorer.

Install the latest updates

Run Windows Update to correct problems by replacing out-of-date files, updating drivers, and fixing vulnerabilities.

  1. Swipe in from the right edge of the screen, then tap Search.
    (If you're using a mouse, point to the bottom-right corner of the screen, move the mouse pointer up, then click Search.)

  2. Enter Update in the search box, then tap or click Check for updates.

  3. Download and install any updates from Windows Update.

Turn Internet Explorer off and on

You can't uninstall or reinstall Internet Explorer 11, but you can try turning it off and on again.

  1. Swipe in from the right edge of the screen, then tap Search.
    (If you're using a mouse, point to the bottom-right corner of the screen, move the mouse pointer up, then click Search.)

  2. Enter Windows features in the search box, tap or click Settings, then tap or click Turn Windows features on or off.

  3. In the Windows Features dialogue box, untick the Internet Explorer 11 checkbox, then tap or click Yes in the dialogue box that asks if you want to turn Internet Explorer 11 off.

  4. Turn Internet Explorer 11 back on by ticking the Internet Explorer 11 checkbox, then tapping or clicking OK.

Internet Explorer crashes constantly

There are many reasons why Internet Explorer might encounter a problem and crash. If the browser is crashing often, try the solutions below.

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Install the latest updates

Run Windows Update to correct problems by replacing out-of-date files, updating drivers, and fixing vulnerabilities.

  1. Swipe in from the right edge of the screen, then tap Search.
    (If you're using a mouse, point to the bottom-right corner of the screen, move the mouse pointer up, then click Search.)

  2. Enter Update in the search box, then tap or click Check for updates.

  3. Download and install any updates from Windows Update.

Run the Internet Explorer Performance troubleshooter

  1. Swipe in from the right edge of the screen, then tap Search.
    (If you're using a mouse, point to the bottom-right corner of the screen, move the mouse pointer up, then click Search.)

  2. Enter Troubleshooting in the search box, then tap or click Troubleshooting.

  3. Tap or click View all, select Internet Explorer Performance, then follow the instructions in the Troubleshooter.

Turn off hardware acceleration

Hardware acceleration uses your PC's GPU to speed up graphics-heavy tasks like video streaming or online gaming. Turning this off might help solve display problems.

  1. Open the desktop, and then tap or click the Internet Explorer icon on the taskbar.

  2. Tap or click the Tools button Tools, then tap or click Internet options.
  3. On the Advanced tab, select Use software rendering instead of GPU rendering.

  4. Tap or click OK, then restart Internet Explorer for the changes to take effect.

Turn off add-ons

Add-ons are apps that browsers use to interact with web content like videos and games. Incompatible or out-of-date add-ons might cause Internet Explorer to run slowly or crash, or prevent sites from displaying correctly. You might want to turn off all add-ons, and then turn them back on only as you need them. Learn how to turn add-ons off by reading Manage add-ons in Internet Explorer.

Reset Internet Explorer settings

Resetting your browser's original settings can fix performance problems, but will undo most changes you've made. Learn how to Change or reset Internet Explorer settings.

Pages aren't displaying correctly or appear blank

Here are some things to try if areas of a page are missing, or text and images are misaligned.

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Clear your browsing cache (temporary Internet files)

Your browser automatically saves temporary Internet files to help pages load faster. Clearing this cache can sometimes fix page display problems.

In the immersive browser

  1. On the Start screen, tap or click Internet Explorer to open Internet Explorer.

  2. Swipe in from the right edge of the screen, then tap Settings.
    (If you're using a mouse, point to the bottom-right corner of the screen, move the mouse pointer up, then click Settings.)

  3. Tap or click Options, and under History, tap or click Select.

  4. Select Cached images, then tap or click Delete.

In the desktop browser

  1. Open the desktop, then tap or click the Internet Explorer icon on the taskbar.

  2. Tap or click the Tools button Tools, then tap or click Internet options.
  3. On the General tab, under Browsing history, tap or click Delete.

  4. Tick the Temporary Internet files and website files checkbox, then tap or click Delete.

Open the page in Compatibility View

You can only turn on Compatibility View when using Internet Explorer for the desktop. Learn how to turn it on by reading Fix site display problems with Compatibility View.

Turn off Tracking Protection

Turn off Tracking Protection for the site you're on. Learn how by reading Use Tracking Protection in Internet Explorer.

Turn off hardware acceleration

Hardware acceleration uses your PC's GPU to speed up graphics-heavy tasks like video streaming or online gaming. Turning this off might help solve display problems.

  1. Open the desktop, then tap or click the Internet Explorer icon on the taskbar.

  2. Tap or click the Tools button Tools, then tap or click Internet options.
  3. On the Advanced tab, select Use software rendering instead of GPU rendering.

  4. Tap or click OK, then restart Internet Explorer for the changes to take effect.

Report problems with websites

If Internet Explorer has a problem with a particular website you visit, you can report the problem to Microsoft. We'll use your feedback to help improve Internet Explorer and how Internet Explorer interacts with sites.

Note

  • You can only report problems with websites if you have the Windows 8.1 Update or Windows RT 8.1 Update. How can I get the update?

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Report a problem in the immersive browser

  1. On the Start screen, tap or click Internet Explorer to open Internet Explorer.

  2. Swipe in from the right edge of the screen, then tap Settings.
    (If you're using a mouse, point to the bottom-right corner of the screen, move the mouse pointer up, then click Settings.)

  3. Tap or click Report website problems.

Report a problem in the desktop browser

  1. Open the desktop, then tap or click the Internet Explorer icon on the taskbar.

  2. Tap or click the Tools button Tools, then tap or click Report website problems.





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