Windows 8.1 Update and
Windows RT 8.1 Update (also known as KB 2919355) include improvements that make your favourite applications and settings easier to find and use, and provide more familiar mouse and keyboard options. For more information, see What's new in Windows 8.1 Update and Windows RT 8.1 Update?
Here’s what you need to know about installing this important update.
If you’re running Windows 8.1 or Windows RT 8.1 and you get updates automatically, you don’t need to do anything: Windows Update will download and install the update for you within the next few weeks. It won’t interrupt what you’re doing except to tell you that you need to restart your PC to finish the installation.
To check if the update is already installed, go to the Start screen. If you see a Search button near your account name at the top of the Start screen, you already have the update.
The update is gradually rolling out to everyone with a PC running Windows 8.1 or Windows RT 8.1 over a period of several weeks. If you get automatic updates but you can't see the update yet, wait a few days and check again.
If you're running Windows RT 8.1, this update is automatic. If you're running Windows 8.1 and you want to check your Windows Update settings, see Turning automatic updating on or off.
If your PC is running Windows 8 or Windows RT, open the Windows Store on your PC and update to Windows 8.1 or Windows RT 8.1. This latest update will be included. For more info, see Updating to Windows 8.1 from Windows 8.
If you aren't sure which operating system your PC is running, see Which Windows operating system am I running?
If you’re connected to the Internet over a metered connection, you might not get the update until you switch to a non-metered connection and then check manually for updates. For more information, see Metered Internet connections: FAQ.
If you’re running Windows 8.1 or Windows RT 8.1 and you don’t have the update yet, you can manually check for and install the update by following these steps:
Make sure your PC is plugged in and connected to the Internet using a non-metered connection. Don’t disconnect, unplug or turn off your PC while the update is being installed.
Swipe in from the right edge of the screen, tap Settings, then tap Change PC settings. (If you're using a mouse, point to the bottom-right corner of the screen, move the mouse pointer up, click Settings, then click Change PC settings.)
Tap or click Update and recovery, then tap or click Windows Update.
Tap or click Check now.
If updates are found, tap or click View details.
In the list of updates, select the update containing KB 2919355, then tap or click Install.
If you're prompted for an administrator password or confirmation, enter the password or provide confirmation.
After the installation is complete, restart your PC and sign in.
If you can’t see KB 2919355 in the list of available updates, you might be missing one or more required updates. Follow the previous steps to check for updates, install all important updates, particularly KB 2919442, restart your PC, then check for KB 2919355 again.
We strongly recommend that you install
Windows 8.1 Update or
Windows RT 8.1 Update (KB 2919355). This is a critical update that is required for future updates to Windows. If you prevent it from installing or uninstall it, you won’t get future bug fixes, security updates and new features.
In some cases, if you uninstall this update from a new PC after signing in with a Microsoft account, OneDrive might not work as expected.
In most cases, you'll need the following amount of available drive space on your PC to download and install the
Windows 8.1 Update or
Windows RT 8.1 Update (KB 2919355) from Windows Update, depending on your version of Windows:
Windows 8.1 (64-bit version): 2 GB
Windows 8.1 (32-bit version): 0.8 GB
Windows RT 8.1: 1.1 GB
These amounts are estimates, so you might need slightly more or less available drive space for the update. To learn how to check the current space on your PC and clear some space, see Tips for clearing drive space on your PC.
If you see any of the following Windows Update errors when you try to install the
Windows 8.1 Update or
Windows RT 8.1 Update (KB 2919355), you might be able to fix the problems with these solutions. If you need more help, contact Microsoft support.
This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps you can try to fix the problem:
Windows 8.1 Update troubleshooter to fix the problem.
Windows 8.1 Update or
Windows RT 8.1 Update.
If you're running Windows 8.1, go to the Microsoft Download Center:
Windows 8.1 Update (32-bit version)
Windows 8.1 Update (64-bit version)
If you're running Windows RT 8.1, try to install
Windows RT 8.1 Update (KB 2919355) again from Windows Update.
This error might mean that a driver or other software on your PC isn’t compatible with the update. For info about how to fix this problem, contact Microsoft support.
This error might mean that your PC couldn't connect to the Windows Update servers. If you're using a VPN connection to connect to a work network, disconnect from the network and turn off the VPN software (if applicable), then try to install the update again.
The error could also mean there isn't enough free space in the System Reserved partition. You might be able to fix this problem by using third-party software to increase the size of the System Reserved partition.
Error: We couldn't complete the updates. Undoing changes. Don't turn off your computer.
Error: Failure configuring Windows Updates. Reverting changes.
These are generic errors that might appear at any time when a Windows update fails. You'll need to determine the specific error code to investigate how to best resolve this problem.
You can find the error code for the failed update by viewing your update history. Look for KB 2919355 in the list, note the error code, and then contact Microsoft support.
Open Windows Update by swiping in from the right edge of the screen (or, if you're using a mouse, pointing to the bottom-right corner of the screen and moving the mouse pointer up), tapping or clicking Settings, tapping or clicking Change PC settings, then tapping or clicking Update and recovery.
Tap or click View your update history.
Error: The update is not applicable to your computer.
This error might mean that your PC doesn't have the required update KB 2919442 installed. Check to make sure that all important updates, including KB 2919442, are installed on your PC. If all updates are installed, you might need to refresh your PC.
Swipe in from the right edge of the screen, tap Settings, then tap Change PC settings.(If you're using a mouse, point to the bottom-right corner of the screen, move the mouse pointer up, click Settings, then click Change PC settings.)
Tap or click Update and recovery, then tap or click Recovery.
Under Refresh your PC without affecting your files, tap or click Get started.
Follow the instructions on the screen.
See all support pages for installing, upgrading & activating.
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