Maps app: FAQ

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How do I search for a business or address?

  1. Swipe in from the bottom edge of the screen. (If you're using a mouse, right-click within the app.)

  2. Tap or click Search.

  3. Enter your search term in the search box, then tap or click the Search button Search button.

You can also start typing while in the app and the search box will appear.

To clear the search results from the map

  1. Swipe in from the bottom edge of the screen. (If you're using a mouse, right-click within the app.)

  2. Tap or click Clear Map.

How do I view business details?

To view business details from the search results

  1. Tap or click a business in the list of search results to select it.

  2. Tap or click the business name to open the business details pane.

To view business details for a business from the map

  1. Tap or click the pin for the business on the map. Details about the business will appear, including the business name, address and additional options.

  2. Tap or click the business name to open the business details pane.

How do I get directions to a location?

  1. Swipe in from the bottom edge of the screen. (If you're using a mouse, right-click within the app.)

  2. Tap or click the Directions button Directions button.
  3. Enter your start and end locations and choose route options.

  4. Tap or click the Get Directions button Get Directions button.

To get directions to a search result

  1. Tap or click a search result.

  2. Tap or click the Directions button Directions button.
  3. Enter your start location and choose route options.

  4. Tap or click the Get Directions button Get Directions button.

To get directions to a pin on the map

  1. Tap or click the pin.

  2. Tap or click the Directions button Directions button.

    Note

    • If the search result is a business and you aren't in the business details pane, you might need to tap or click a second time to see the Directions button Directions button.
  3. Enter your start location and choose route options.

  4. Tap or click the Get Directions button Get Directions button.

How do I switch between Road and Aerial views?

  1. Swipe in from the bottom edge of the screen. (If you're using a mouse, right-click within the app.)

  2. Tap or click Map Style, then choose a view.

How do I view traffic on the map?

  1. Swipe in from the bottom edge of the screen. (If you're using a mouse, right-click within the app.)

  2. Tap or click Map Style, then choose Show traffic.

A traffic overlay will appear on the map.

How do I add or edit Favourites?

To add a search result to your Favourites

  • Tap or click the search result, then click the Favourites button Favourites button on the pin or in the business details pane.

Note

  • If the search result is a business and you aren't in the business details pane, you might need to tap or click a second time to see the Favourites button Favourites button.

To edit a Favourite from your Favourites list

  1. Swipe in from the bottom edge of the screen. (If you're using a mouse, right-click within the app.)

  2. Tap or click FAVOURITES.

  3. Swipe down on or right-click the favourite place or route you want to edit.

  4. Tap or click Edit.

To edit a Favourite from the map

  1. Tap or click the pin that represents the Favourite.

  2. Tap or click Edit at the bottom of the screen.

How do I set my Home location?

  1. Add the location to your Favourites.

  2. Swipe in from the bottom edge of the screen. (If you're using a mouse, right-click within the app.)

  3. Tap or click FAVOURITES, then swipe down on or right-click the location to select it.

  4. Tap or click Set as Home at the bottom of the screen.

How do I get personalised recommendations (Picks for you) using my Microsoft account and Facebook account?

If you're signed in to your device with your Microsoft account and Facebook account, you'll receive personalised search results based on your previous searches and interests. To view personalised results, tap or click Picks for you when viewing Local search results. (Not available in all markets.)

What kind of recommendations will I see in Picks for you?

  • When your Microsoft and Facebook accounts are connected to the Maps app, we can give you personalised suggestions for places to eat, drink, shop or visit. You’ll see recommendations for all sorts of things, including:

    • Places, such as parks, concert venues, fairgrounds, museums and other attractions

    • Events, such as concerts, festivals, lectures, readings and other performances

    • Restaurants, bars, coffee shops, dessert places and other places to eat and drink

How does Picks for you use my Microsoft and Facebook accounts?

  • When your Microsoft account is connected, we’ll be able to get a sense of your tastes and preferences based on the things you do on your Windows Phone or in other places where you sign in with the same Microsoft account, such as Bing. For example, if you often search for pizza places (whenever you’re signed in to Bing), we can suggest ones that are nearby.

    When your Facebook account is connected, we can include the things that you or your friends have liked and places where you or your friends have checked in. For example, if some of your friends like a particular restaurant, we can suggest that to you.

To turn off personalised recommendations

  1. Swipe in from the right edge of the screen, tap Settings, then tap Accounts. (If you're using a mouse, point to the bottom-right corner of the screen, move the mouse pointer up, click Settings, then click Accounts.)

  2. Select the account you want to remove, then tap or click Remove.

Note

  • When you choose to remove your Microsoft account, the account remains listed on the Accounts pane, but isn't connected to the app and won't provide personalised results.

How do I clear my search history?

  1. Swipe in from the right edge of the screen, tap Settings, then tap Options. (If you're using a mouse, point to the bottom-right corner of the screen, move the mouse pointer up, click Settings, then click Options.)

  2. Tap or click Clear search history.

How do I report a problem?

  1. To give feedback, swipe in from the right edge of the screen, tap Settings, then tap Feedback. (If you're using a mouse, point to the bottom-right corner of the screen, move the mouse pointer up, click Settings, then click Feedback.)

  2. Follow the steps to submit your feedback.

You can also tap or click Report a problem from some locations within the app.

For more help, you can ask questions and get answers from other users and support pros on the Windows forum.