Upgrade Assistant: FAQ

Upgrade Assistant is a free download that scans your PC, desktop applications and connected devices to see whether they'll work with a later version of Windows, and provides a free compatibility report. Depending on the version of Windows you're running, you can also use Upgrade Assistant to buy, download and install Windows online.

  • If you're running Windows 7, tap or click Download Windows 8.1 Upgrade Assistant to get a compatibility report, then you'll see optional steps to buy, download and install Windows 8.1. For more information, see Upgrading to Windows 8.1 from Windows 7.

  • If you're running Windows 8, tap or click Download Windows 8.1 Upgrade Assistant to check compatibility, then you'll be redirected to the Windows Store for the free update to Windows 8.1. For more information, see Updating to Windows 8.1 from Windows 8.

Make sure that all devices such as printers and monitors are connected to your PC and turned on before you run Upgrade Assistant. If you want to check the compatibility of a device (or desktop application) before buying it, go to the Windows Compatibility Center.

Download Windows 8.1 Upgrade Assistant


  • If you're running Windows XP or Windows Vista, tap or click Download Windows 8 Upgrade Assistant to check whether your PC meets the system requirements for Windows 8, which are nearly the same as the requirements for Windows 8.1. The option to buy, download and install Windows 8 isn't available in most countries and regions. For more information, see Upgrade to Windows 8.1 from Windows Vista or Windows XP.


Download Windows 8 Upgrade Assistant

Notes

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What does Upgrade Assistant do?

There are four main things that Upgrade Assistant does:

  • It scans your PC, desktop applications and connected devices to see whether they'll work with Windows 8 or Windows 8.1. Upgrade Assistant specifically checks your PC hardware to see whether it meets the system requirements to install on your PC, including features of the processor, such as CPU speed, PAE, NX and SSE2, as well as RAM size and hard drive capacity. For more info, see What are PAE, NX and SSE2?.

  • It provides a compatibility report. The compatibility report lists your applications and devices that will work in Windows 8 or Windows 8.1, those that might not work or won't be available and what you can do to get them working again. You can save or print the compatibility report to use later. If some of your applications and devices aren't listed, it might be because we don't have compatibility information from the developer or manufacturer for that product yet. For more info on specific products, check the Windows Compatibility Center, or contact the product manufacturer. For more info about solving compatibility problems, see Getting your applications and devices working in Windows 8.1.

    Be aware that after you upgrade, all your compatible desktop applications will need to be reinstalled using the original installation discs, or purchase confirmation emails if you bought the applications online. If you're updating to Windows 8.1 from Windows 8, only your Windows Store apps will need to be reinstalled. You can do this in the Store by swiping down from the top edge of the screen or right-clicking, tapping or clicking Your apps, then choosing the apps you want to reinstall. You can also reinstall apps from the Start screen by tapping or clicking the tiles.

  • If you're running Windows XP, Windows Vista or Windows 7, Upgrade Assistant checks whether your PC supports certain features. If your PC doesn't support one or more of these features, you'll see a warning. You'll still be able to install Windows 8 or Windows 8.1, but specific features won't be available to you.

  • If you're running Windows 7, Windows 8.1 Upgrade Assistant provides the option to buy, download and install Windows 8.1. If your PC is ready to go, Upgrade Assistant provides a recommendation as to which edition to buy, and walks you through the steps to upgrade. If you're running Windows Vista or Windows XP, Windows 8 Upgrade Assistant provides the option to buy, download and install Windows 8 only in certain countries or regions.

In which countries or regions can I buy Windows using Upgrade Assistant?

You can buy Windows 8.1 using Windows 8.1 Upgrade Assistant in the following countries and regions:

  • Afghanistan

  • Albania

  • Algeria

  • Andorra

  • Angola

  • Anguilla

  • Argentina

  • Armenia

  • Aruba

  • Australia

  • Austria

  • Azerbaijan

  • Bahamas, The

  • Bahrain

  • Belgium

  • Bermuda

  • Bosnia and Herzegovina

  • Brazil

  • Brunei

  • Bulgaria

  • Cambodia

  • Canada

  • Cape Verde

  • Cayman Islands

  • Chile

  • China

  • Colombia

  • Costa Rica

  • Croatia

  • Cyprus

  • Czech Republic

  • Denmark

  • Djibouti

  • Dominica

  • Dominican Republic

  • Ecuador

  • Egypt

  • El Salvador

  • Estonia

  • Faroe Islands

  • Finland

  • France

  • French Guiana

  • Georgia

  • Germany

  • Ghana

  • Gibraltar

  • Greece

  • Greenland

  • Grenada

  • Guam

  • Holy See (Vatican City)

  • Honduras

  • Hong Kong SAR

  • Hungary

  • Iceland

  • India

  • Indonesia

  • Ireland

  • Israel

  • Italy

  • Ivory Coast

  • Jamaica

  • Japan

  • Jordan

  • Kazakhstan

  • Kenya

  • Korea

  • Kuwait

  • Kyrgyzstan

  • Latvia

  • Lebanon

  • Liechtenstein

  • Lithuania

  • Luxembourg

  • Macao SAR

  • Macedonia, FYRO

  • Malawi

  • Malaysia

  • Maldives

  • Mali

  • Malta

  • Martinique

  • Mexico

  • Monaco

  • Mongolia

  • Montenegro

  • Morocco

  • Mozambique

  • Namibia

  • Netherlands

  • New Caledonia

  • New Zealand

  • Nicaragua

  • Nigeria

  • Norway

  • Oman

  • Pakistan

  • Panama

  • Peru

  • Philippines

  • Poland

  • Portugal

  • Puerto Rico

  • Qatar

  • Reunion

  • Romania

  • Russia

  • Rwanda

  • Saint Kitts and Nevis

  • Saint Lucia

  • San Marino

  • Saudi Arabia

  • Senegal

  • Serbia

  • Singapore

  • Slovakia

  • Slovenia

  • South Africa

  • Spain

  • Sri Lanka

  • Swaziland

  • Sweden

  • Switzerland

  • Taiwan

  • Tajikistan

  • Thailand

  • Trinidad and Tobago

  • Tunisia

  • Turkey

  • Uganda

  • Ukraine

  • United Arab Emirates

  • United Kingdom

  • United States

  • Uruguay

  • Uzbekistan

  • Venezuela

  • Virgin Islands

  • Vietnam

Note

  • You can buy Windows 8 using Windows 8 Upgrade Assistant in China.

What payment methods are available in Upgrade Assistant?

You can use Visa or MasterCard in all countries and regions in Upgrade Assistant. The following additional payment methods are available per country or region.

If the payment method that you want to use isn't available, please buy Windows 8.1 from another retailer.

Payment method
Country or region

Visa and MasterCard

140 countries or regions are supported

PayPal

Argentina

Australia

Austria

Belgium

Brazil

Bulgaria

Canada

China

Cyprus

Czech Republic

Denmark

Estonia

Finland

France

Germany

Greece

Hong Kong SAR

Hungary

Iceland

India

Indonesia

Ireland

Israel

Italy

Japan

Latvia

Liechtenstein

Lithuania

Luxembourg

Mexico

Netherlands, The

New Zealand

Norway

Philippines

Poland

Portugal

Romania

Singapore

Slovakia

Slovenia

South Africa

Spain

Sweden

Switzerland

Turkey

United Arab Emirates

United Kingdom

United States

American Express

Australia

Austria

Belgium

Bulgaria

Canada

Czech Republic

Denmark

Estonia

Finland

France

Germany

Greece

Hong Kong SAR

Hungary

Ireland

Italy

Lithuania

Luxembourg

Mexico

Netherlands, The

Mexico

New Zealand

Norway

Poland

Portugal

Romania

Saudi Arabia

Singapore

Spain

Sweden

Switzerland

Turkey

United Arab Emirates

United Kingdom

United States

Discover Card

United States

Diners Club

United States

JCB

Japan

United States

What currencies are available?

You can use the following currencies in Upgrade Assistant, depending on your location:

  • AUD - Australian Dollar

  • BRL - Brazilian Real

  • CAD - Canadian Dollar

  • CHF - Swiss Franc

  • CNY - Chinese Yuan

  • DKK - Danish Krone

  • EUR - Euro

  • GBP - British Pounds

  • HKD - Hong Kong Dollar

  • INR - Indian Rupee

  • ISK - Icelandic Krona

  • JPY - Japanese Yen

  • KRW - South Korean Won

  • MXN - Mexican Peso

  • NOK - Norwegian Krone

  • NZD - New Zealand Dollar

  • PLN - Polish Zloty

  • RUB - Russian Rubles

  • SEK - Swedish Kronor

  • SGD - Singapore Dollar

  • TRY - Turkish Lira

  • TWD - Taiwan Dollar

  • USD - US Dollar

Are pre-paid debit cards accepted?

Yes, pre-paid debit cards are accepted from supported payment methods such as Visa or MasterCard. The cards must also be capable of online purchases, cross-currency transactions or buying in foreign currency, and must not require a pin to complete transactions. Only one form of payment can be used. Make sure that your card covers the price of the download, the optional DVD, shipping and handling, and applicable taxes. Some cards might also be subject to pre-paid card fees which vary according to provider. We recommend that you buy the card in the country you intend to buy Windows in, and that you hold onto the card afterwards in case of return or refund, so the amount of the refund can be added back onto the card you used.

To use a pre-paid card, select Credit Card as the payment method and complete the rest of the info to submit your order.

What if the download stops or is interrupted in Upgrade Assistant?

Here is some information about what to do if your download stops or is interrupted. If these suggestions don't solve the problem, contact support.

  • If you lost Internet connectivity during the download, the download will automatically resume when the Internet connectivity is restored.

  • If the download screen has closed, or your PC restarted during the download, look for the Download Windows icon on your desktop and double-tap or double-click it to resume the download.

  • If you see a message saying that Windows 8 or Windows 8.1 is already installed, but you're still running Windows 7, follow these advanced steps to restart Upgrade Assistant:

  1. Click the Start button Picture of the Start button, click All Programs, click Accessories, right-click Command Prompt, then click Run as administrator. Administrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
  2. In the Administrator: Command Prompt window, type bitsadmin /reset/ allusers, then press Enter.

  3. Click the Start button Picture of the Start button, enter %LocalAppData%\Microsoft in the search box, then press Enter.
  4. In Windows Explorer, right-click the Websetup folder, click Rename, enter websetup.old, then press Enter.

  5. Expand Computer, double-click Local Disk (C:), right-click the ESD folder, click Rename, enter ESD.old, then press Enter.

  6. Go back to your desktop, right-click the Download Windows file, then click Delete.

  7. Restart Upgrade Assistant.

What do I do if I see an error message that says "We can't connect at the moment"?

If you receive an error message that says "We can't connect at the moment", verify that you have an Internet connection, then try the download again. Make sure that you are using the Download Windows icon on your desktop if it appears. If you see the same error message, you can try to download Windows on another network – maybe at a friend's house if your PC is portable. If that doesn't work, contact support.

What is the approximate download time?

With a high-speed Internet connection (1.5-10 Mbps), the download will typically take between 30 minutes and 3 hours. The time it takes to download depends on your Internet connection, PC and other factors, and might exceed these estimates.