How to sync Google services with Windows

As of 30 January 2013, Google stopped supporting new EAS (Exchange ActiveSync) connections in some cases. EAS is a technology that helps you sync your emails, calendar and contacts across multiple devices (such as your desktop, laptop and tablet). This means that from 30 January 2013, the Google services that you can sync with your PC running Windows 8.1 and Windows RT 8.1, and how you sync them, will change.

To sync your emails and contacts, you'll need to remove your existing Google accounts and reconnect them. It's important to note that if you have more than one Google account, you can only get your contacts for one account. You'll no longer be able to sync your Google calendar with the Calendar app, but you can see your events by moving them to Outlook.com. For more information, see How to see your Google events in the Calendar app.

To sync your emails

  1. If you have any email drafts, before you reconnect your mail, you might want to copy and paste these into a separate file (for instance a word-processing application) and save it.

  2. In the Mail app, look for any Gmail account that has a Needs attention notification, tap or click it, then follow the on-screen instructions.

To sync your contacts

There are two ways to sync your contacts – from the Mail app or from the People app.

  • From the Mail app. If you're reconnecting your emails in the Mail app using the method described earlier, you might also see a message indicating that you can add your Google contacts. If you do, enter the email address and password for the Google account you want to sync contacts from (remember, you can only sync contacts for one account) and follow the on-screen instructions.

  • From the People app. You can also reconnect your Google account from the People app, but first you need to remove all accounts that have a Needs attention notification. Here's how:

    1. In the People app, swipe in from the right-hand edge of the screen, then tap Settings. (If you're using a mouse, point to the bottom-right corner of the screen, move the mouse pointer up, then click on Settings.)

    2. Tap or click Accounts, look for the Gmail account that has a Needs attention notification, then tap or click it.

    3. Tap or click Remove account.

    Now you're ready to reconnect your Google account to sync your contacts. First, check to see if there are any other Google accounts listed in the People app. If you see one, and it's the one you want to sync your contacts from, you've finished. If it's not the one you want, here's how to remove it and add a different Google account:

    1. Tap or click the Gmail account, then tap or click Manage this account online.

    2. Sign in with your Microsoft account, then tap or click Remove this connection completely. For more information about Microsoft account, see

    3. Now, you can connect the Google account you want to the People app. For more information on how to do this, see People app help.

To sync your calendar

Though you can't sync your Google calendar with the Calendar app, you can see your Google calendar events by moving them to Outlook.com. For more information on how to do this, see How to see your Google events in the Calendar app.