X

Improvements are coming to the Outlook.com web experience but your password, login and data won't change.
Important: If your account has been upgraded, the information in this article may no longer apply. Go to Welcome to Outlook on the web to learn more.

Use aliases to add email addresses to your account

An alias is an additional email address for your Microsoft account. It uses the same inbox, contact list and account settings as the primary alias. You can sign in to your account with any alias – they all use the same password. You can send emails from an alias whether you’re using an email app such as Outlook or a device such as a phone.

An alias is also the best way to change your email address, but keep all your emails. Add an alias, then make the new alias primary. Then you can keep or remove the original alias. If you have a @hotmail.com, @live.com or @MSN.com email address and would like to add a new email address, the best way is to add an alias.

Note

  • Some places, such as Windows 8 and Xbox 360, will only show your primary alias, but you can sign in with any alias.

Show all

Adding an alias to your account

  1. Sign in to the Microsoft account website.

  2. Select Your info.

  3. Select Manage your sign-in email address or phone number.

  4. Select Add email alias.

  5. Enter a new email address, then click Add alias. If the address that you request is already taken, you’ll be prompted to enter a different address.
    – or –
    Select Add an existing email address as an Microsoft account alias, enter an existing email address, then select Add alias.

Notes

  • You can create up to ten new aliases per year, for an overall maximum of ten. Deleting an alias removes it from the overall count, but not the annual limit.

  • Existing @hotmail.com, @live.com, Outlook.com and @msn.com addresses can’t be added as aliases.

  • You can create an alias using an existing email address from other providers such as Gmail, Yahoo! Plus or AIM Mail, as long as you haven’t used the address to create a Microsoft account.

Change which alias is primary

Your primary alias appears on devices such as your Xbox, Surface and Windows Phone, and is the email address that OneDrive sends from when you share.

  1. Sign in to the Microsoft account website.

  2. Select Your info.

  3. Select Manage your sign-in email address or phone number.

  4. Select Make primary next to the alias that you want as your primary.

Notes:

    • You can change your primary alias up to twice a week.

    • If your primary alias ends in@hotmail.com, @msn.com or @live.com, and you change it, you won’t be able to make it primary again.

If you see this message: Sorry, Outlook wasn’t able to complete this request. If you keep seeing this message, go to Service Status to check if there’s a problem with Outlook. There are a few things that you can try:

Remove an alias from your account

  1. Sign in to the Microsoft account website.

  2. Select Your info.

  3. Select Manage your sign-in email address or phone number.

  4. Select Remove next to the alias that you want to remove. After 30 days, if you do not reclaim the address, it will become available to anyone else who wants it.

Note

  • If you remove an alias from an EASI account, that address will immediately become available to anyone else who wants to use it.

    If you remove an @hotmail or an @MSN email address, it cannot be recovered.

Auto-sort email addressed to aliases

You can have all email that is addressed to an alias automatically go to a chosen folder.

  1. On the Outlook.com navigation bar, select Settings, then Options.

  2. Under Customising Outlook, click Rules for sorting new messages, then click new.

  3. In the first box, select Recipient contains, and in the second box, enter the alias for which you want the rule.

  4. In the third box, select Move to.

  5. In the fourth box, select a folder or create a new one and select it.

  6. Click Create rule.

Set an alias to be your default send-from address

  1. On the Outlook.com navigation bar, select Settings, then Options

  2. Under Managing your account, click Your email accounts.

  3. Under Default “From” address, select a default account.

You can also change the address that an email is sent from while you’re composing the email.

  1. In your inbox, click New.

  2. Click the down arrow next to account name in the top left-hand corner.

    Down arrow next to the From address
  3. Choose the address from which to send the email.

For more help with how to edit your information, contact customer support.