To connect to the Internet, you'll need an Internet service provider (ISP) and some hardware:

  • ISP: An ISP is a company that gives you access to the Internet. You sign up for an account with an ISP in the same way as you do with a telephone or utilities company. ISPs are usually phone companies (for a DSL or fibre optic connection) or TV providers (for a cable or satellite connection).

  • Hardware: For a broadband connection, such as DSL, fibre optic or cable, you'll need a broadband modem. This might be included as part of the start-up hardware from your ISP when you sign up for a broadband account, or you might need to rent or purchase a modem separately. If you plan to share Internet access with multiple PCs by using a home network, you'll also need a router. (Sometimes a modem and router are combined in one device.)

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Connecting using broadband

After you have an ISP and you've connected your hardware by following the ISP's instructions, you might already be connected to the Internet. To find out, open your web browser and try to visit a website. If the website doesn't appear, try this:

  • Connect to a network by swiping in from the right edge of the screen, tapping Settings (or if you're using a mouse, pointing to the bottom-right corner of the screen, moving the mouse pointer up, then clicking Settings), then tapping or clicking the network icon (Wireless network icon or Wired network icon). Tap or click the network you want to connect to, then tap or click Connect.

If you're still having trouble connecting to the Internet, see Why can't I connect to the Internet?.

Connecting using mobile broadband

With mobile broadband technology (also called wireless wide area network or WWAN technology) you can connect to the Internet when you're away from a typical wired or wireless network. To use mobile broadband, you need hardware (built-in or external) that will work with mobile broadband and a data plan with a mobile broadband provider.

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To set up your mobile broadband connection for the first time

  1. Activate your subscriber identity module (SIM) and the mobile broadband service for the SIM. Your mobile operator or device retailer will give you the information to do this.

  2. If you have an external mobile broadband device, make sure that it's correctly inserted into the PC according to the manufacturer's directions, and make sure that the wireless switch is turned on. The wireless switch is usually found on the front, side or back edge of a laptop or tablet.

  3. View a list of available networks by swiping in from the right edge of the screen, tapping Settings (or if you're using a mouse, pointing to the bottom-right corner of the screen, moving the mouse pointer up, then clicking Settings), then tapping or clicking the network icon (Wireless network icon or Wired network icon).

  4. Tap or click Network, then tap or click the name of your mobile broadband network.

    Note

    • You might need to provide an access string or an APN to help identify your mobile network. An access string (for CDMA devices) or APN (for GSM devices) should be included in the information that came with your subscriber identity module (SIM) or subscription.

  5. Change any connection settings that you want to change, then tap or click Connect.

  6. If you're prompted, choose or enter the access point name (APN) or access string, user name, password and type of sign-in info. (You can find these in the information that came with your mobile broadband hardware or with your mobile broadband service.) You might also be able to buy a plan from the provider on this screen.

  7. Tap or click Next.

Notes

  • If your SIM is locked, the default PIN is set by the mobile operator. When the device is locked, it can't be used, and you need the PIN to unlock it. Check the information that came with your SIM or subscription.

  • Entering an incorrect PIN three times can result in your account being blocked until you get a PIN unblock key (PUK) from your mobile operator. If you're connected at the time that your account becomes blocked, your existing connection will end.

  • If you have trouble connecting to the Internet, contact your mobile operator.

To connect to the Internet (once your connection is set up)

  1. View a list of available networks by swiping in from the right edge of the screen, tapping Settings (or if you're using a mouse, pointing to the bottom-right corner of the screen, moving the mouse pointer up, then clicking Settings), then tapping or clicking the network icon (Wireless network icon or Wired network icon).

  2. Tap or click the name of your mobile broadband network, then tap or click Connect.

To change profile properties

To change connection profile properties such as the access point name (APN), access string, username, password or auto-connect settings, follow these steps:

  1. Swipe in from the right edge of the screen, tap Settings, then tap Change PC settings.
    (If you're using a mouse, point to the bottom-right corner of the screen, move the mouse pointer up, click Settings, then click Change PC settings.)

  2. Tap or click Network, tap or click Connections, then tap or click the name of your mobile broadband network.

  3. Change the access point name (APN) or access string, the username and the password, as needed. (You can find these in the information that came with your mobile broadband hardware or service.)

To change network selection settings

  1. Swipe in from the right edge of the screen, tap Settings, then tap Change PC settings.
    (If you're using a mouse, point to the bottom-right corner of the screen, move the mouse pointer up, click Settings, then click Change PC settings.)

  2. Tap or click Network, then tap or click the name of your mobile broadband network.

  3. Tap or click Scan.

  4. To request Windows to automatically choose a network, select Automatically select (recommended). Or, to choose a network yourself, select the network name from the list, then tap or click Register.

    Notes

    • You might incur extra charges if you allow roaming.

    • If Windows can't connect to the network you specified, it will automatically choose a network.




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