Getting back into your Microsoft account if it’s been compromised

If your Microsoft account has been blocked, it means that someone might be using your account to access your personal info or send spam. We can help you recover your account, and help prevent this from happening again.

For more info about Microsoft accounts, see What is a Microsoft account?

Why was my account blocked?

We noticed unusual activity in your account, so we temporarily blocked it. We know that having your account blocked can be frustrating, but it’s an import tool to help us protect all our customers, including you, from junk email and online fraud.

Change or reset your password

If you think your Microsoft account has been compromised, you should try to sign in to it online. (If you’ve already signed in on your device, sign out first)

  • If you successfully sign in, you should change your password immediately. This will prevent anyone who knows your password from accessing the account.

  • If you can’t sign in to your account, your password may have been changed by someone else. Select Can’t access your account? then I think someone else is using my Microsoft account. Follow the instructions to recover your account.

You can also go directly to the Reset your password page, and follow the instructions.

Help keep your account more secure in the future

Take a look at our tips to Help protect your Microsoft account. To help avoid having your account blocked again, we especially recommend that you take a look at our Do’s and Don’ts for creating a strong password, then add security info to your account. Adding security info can make it easier to recover your account if someone else takes control of it, or you forget your password. Because this info is used for your safety, it’s a good idea to add as much info as you can. We never use your security info for marketing purposes – it’s only to verify your identity.

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