Getting back into your Microsoft account if it's been compromised

If your Microsoft account has been compromised, it means that someone might be using your account to access your personal info or send spam. We can help you to recover your account and stop this from happening again.

For more info about Microsoft accounts, see What is a Microsoft account?

Change or reset your password

If you think your Microsoft account has been compromised, you should try to sign in to it online.

To sign in to your Microsoft account online

  1. Sign in to your Microsoft account.

  2. Do one of the following:

    • If you can still sign in to your Microsoft account, you should change your password immediately. This will prevent anyone who knows your password from accessing the account. Tap or click the Security & password page, tap or click Change your password, then follow the instructions.

    • If you can't sign in to your account, your password may have been changed. Tap or click Can't access your account, select I think someone else is using my Microsoft account, tap or click Next, then follow the instructions.

      You can also go directly to the Reset your password page and follow the instructions.

Help keep your account more secure in the future

Adding security info to your account can make it easier to recover your account if someone takes control of it or if you forget your password. As this info is used for your safety, it's a good idea to add as much info as you can.

To add security information to your Microsoft account

  1. Sign in to your Microsoft account, and go to the Security & password page.

  2. Under Security information helps keep your account secure, follow the instructions to add or update various types of security information (such as an alternative email address or phone number).

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