Helping someone with a computer problem using Windows Remote Assistance


You can use Windows Remote Assistance to connect to someone's computer and help that person with a computer problem, even if you're not nearby. In order to help someone by using Remote Assistance, you need to be invited by the person that you want to help.

There are two ways to help someone using Remote Assistance. If the person you're helping is using Windows 7, you can use Easy Connect to directly connect to their computer. If the person is using a different version of Windows, you can use an invitation file. For more information, see Which connection method should I use in Windows Remote Assistance?

Watch this video to learn how to help someone with a computer problem using Windows Remote Assistance (1:45)
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To help someone by using Easy Connect

When you use Easy Connect, Remote Assistance generates a temporary password that the person you're helping gives to you. You can use the password to directly connect to that person's computer. When the connection is made, contact information is exchanged between your computer and the other person’s computer that will allow you to quickly connect in the future without using the password.

  1. Open Remote Assistance by clicking the Start button Picture of the Start button. In the search box, type Remote Assistance, and then, in the list of results, click Windows Remote Assistance.

  2. Click Help someone who has invited you.

  3. If you've never used Easy Connect before, click Use Easy Connect. If you’ve used Easy Connect before you can choose from a list of previous contacts. To connect to a contact not on the list, click Help someone new.

  4. Follow the instructions.

To help someone by using an invitation file

An invitation file is a special type of Remote Assistance file that you can use to connect to connect to another person's computer.

  1. Open Remote Assistance by clicking the Start button Picture of the Start button. In the search box, type Remote Assistance, and then, in the list of results, click Windows Remote Assistance.

  2. Click Help someone who has invited you.

  3. Click Use an invitation file and locate the invitation that you received from the person you're trying to help.

    If you've previously used Easy Connect, click Help someone new in the contact list to display the options for using an invitation file.

  4. Follow the instructions.