Sign-in and password problems
Help protect your account
Account temporarily blocked
When you close your Microsoft account (the email address and password you use with Outlook.com) your email and contacts are deleted from our servers and cannot be recovered. The email address will be released 60 days after you close the account and can then be used by someone else. If you use your MIcrosoft account with other MIcrosoft services, you will no longer be able to access them. Get more info on the effects of Closing a Microsoft account or find out How do I close my Microsoft account?
To keep your Outlook.com account active you must sign in to the account at least once every 365 days. After 365 days of inactivity, your email will be deleted and cannot be recovered. After 2 years of inactivity, your Microsoft account will be deleted and cannot be recovered.
Outlook.com uses anti-spam technologies to identify questionable accounts. If your account is used to send email that triggers spam filters or send a large quantity of undeliverable email, your Outlook.com email account might be closed.
If you receive an error telling you that your Outlook.com account is closed, you can submit a support request. Go to the email support page. We'll help you recover your account as quickly as possible.
If you receive an error telling you that your account has been temporarily blocked, see Account temporarily blocked
For more help with how to close your account, contact customer support.
Get help with the Outlook desktop application.
Have ideas for Outlook.com?
We want to hear them.
Can't get to Outlook.com?
It might be something on our end.