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Use aliases to add email addresses to your account

An alias is an additional email address for your Microsoft account. It uses the same inbox, contact list and account settings as the primary alias. You can sign in to your account with any alias – they all use the same password. You can send emails from an alias whether you're using a mail app such as Outlook or a device such as a phone.

An alias is also the best way to change your email address, but keep all your emails. Add an alias, then make the new alias the primary. Then you can keep or remove the original alias. If you have a @hotmail.com, @live.com or @MSN.com email address and would like to add a new email address, the best way is to add an alias.

Note

  • Some places, such as Windows 8 and Xbox 360 will only show your primary alias, but you can sign in with any alias.

Show all

Adding an alias to your account

  1. Sign in to the Microsoft account website.

  2. Select Your info.

  3. Select Manage your sign-in email address or phone number.

  4. Select Add email alias.

  5. Enter a new email address, then click Add alias. If the address that you request is already taken, you'll be prompted to enter a different address.
    – or –
    Select Add an existing email address as a Microsoft account alias, enter an existing email address, then select Add alias.

Notes

  • You can create up to ten new aliases per year, for an overall maximum of ten. Deleting an alias removes it from the overall count, but not the yearly limit.

  • Existing @hotmail.com, @live.com and @msn.com addresses can't be added as aliases.

  • You can create an alias using an existing email address from other providers such as Gmail, Yahoo! Plus or AIM Mail, as long as you haven't used the address to create a Microsoft account.

Changing which alias is the primary

Your primary alias appears on devices such as your Xbox, Surface and Windows Phone, and is the email address that OneDrive sends from when you share.

  1. Sign in to the Microsoft account website.

  2. Select Your info.

  3. Select Manage your sign-in email address or phone number.

  4. Select Make primary next to the alias you want as your primary.

Notes:

    • You can change your primary alias up to twice a week.

    • If your primary alias ends in @msn.com or @live.com and you change it, you won't be able to make it the primary again.

If you see this message: Sorry, Outlook wasn't able to complete this request. If you keep seeing this message, go to Service Status to check if there's a problem with Outlook. There are a few things you can try:

Remove an alias from your account

  1. Sign in to the Microsoft account website.

  2. Select Your info.

  3. Select Manage your sign-in email address or phone number.

  4. Select Remove next to the alias you want to remove. As soon as you do this, that address will become available to anyone else who wants it.

Auto-sort emails addressed to aliases

You can automatically send all emails addressed to an alias to a chosen folder.

  1. On the Outlook.com navigation bar, select Settings, then Options.

  2. Under Customising Outlook, click Rules for sorting new messages, then click new.

  3. In the first box, select Recipient contains, and in the second box, enter the alias you want the rule for.

  4. In the third box, select Move to.

  5. In the fourth box, select a folder or create a new one and select it.

  6. Click Create rule.

Set an alias to be your default send-from address

  1. On the Outlook.com navigation bar, select Settings, then Options

  2. Under Managing your account, click on Your email accounts.

  3. Under Default "From" address, select a default account.

You can also change what address an email is sent from while you're composing the email.

  1. In your inbox, click on New.

  2. Click the down arrow next to account name in the top-left corner.

    Down arrow next to the From address
  3. Choose the address from which to send the email.

For more help with how to edit your information, contact customer support.

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