Outlook.com account help

Outlook.com

Sign-in and password problems

Trouble signing in?

If you're sure that you're using the right password…

  • …but it says your password is incorrect, make sure that Caps Lock is off. Passwords are case-sensitive.

  • …but you still can't sign in, the problem might be on our end. Check service status.

  • …and service status is green but you still can't sign in, someone might have got hold of your password and be using your account. See My account has been hacked.

If you've forgotten or lost your password, you'll need to reset it.

See Forgotten password and other sign-in problems for more info regarding password problems.

If you're still having problems with signing in, contact customer support.

Need more help?

Get help with the Outlook desktop application.

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Can't get to Outlook.com? It might be something on our end.