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Talk to family and friends on Skype in customers can now talk to friends and family using Skype's chat, voice and video features.

When you merge your Microsoft and Skype accounts, you automatically have access to Skype through the web on

Here are answers to some common questions.

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How can I check if Skype is available to me?

  1. In, you will see the Skype icon located in the top-right corner. If your accounts are connected then you're already ready to go.

  2. If your account is not connected, click the Skype icon to connect your account to begin using Skype.

  3. If you've never used Skype, you'll need to install the Skype plug-in. After you've installed the Skype plug-in, you will need to click the Skype icon in your inbox to connect your account.

I've merged my Skype and Microsoft accounts, but I can't see Skype in What should I do?

There might be a temporary problem with linking to Skype. Wait a few minutes, refresh your browser and check again.

Where can I sign in to Skype?

You can sign in to Skype through, People, Calendar or OneDrive.

How do I start chatting with a Skype contact?

To start a chat session:

  1. In, click the Skype icon.

  2. Click Start new conversation.

    You should see a list of your Skype contacts.

  3. Click the name of the person you want to talk to.

  4. If the person is available on Skype, send them a message or give them a call.


  • Your contact will receive the message via their Skype desktop app anywhere in the world or, if they are using, via the Messaging pane.

How do I start a video or voice call with a Skype contact?

If you're reading an email from a contact in, hover your mouse over the contacts' picture, then click the Skype audio or video call buttons.

You can also do it this way:

  1. In, click the Skype icon. You should see a list of your Skype contacts.

  2. Select the name of the person you want to talk to. If the person is available, and video or voice calls are supported, you'll see the Video and Call buttons.

  3. Click the Video or Call button to start the call.

    The first time that you start a video or voice call, you'll be prompted to install the Skype plug-in. Accept the terms and conditions, and install the plug-in.


  • If your browser doesn't support plug-ins, the video and voice icons won't be displayed. Using the Skype desktop app for video or voice calls.

  • If you see the error message, "Sorry, Skype for doesn't yet work with this browser. Please download the latest version of Skype for Windows 8.1 to get the best experience", install the free Skype for Windows 8.1 app from the Windows Store.

  • Your friend will receive the call on their Skype desktop app anywhere in the world or via

  • Voice or video calls aren't supported on Windows RT 8.1.

When I click the Video or Call button, the Skype plug-in doesn't start. What should I do?

Try again. If that doesn't work, uninstall the Skype plug-in from your computer:

  1. Open Control Panel

    • In Windows 8 and Windows RT, swipe in from the right-hand edge of the screen, tap Search (or if you're using a mouse, point to the top-right corner of the screen, move the mouse pointer down, then click Search), enter Control Panel in the search box, then tap or click Control Panel. Then click Uninstall a program

    • In Windows 7 or Windows Vista, click the Start button, click Control Panel, then click Uninstall a program.

    • In Windows XP, click Start, click Control Panel, then click Add or Remove Programs.

  2. Click Skype Web Plug-in, then click Uninstall or Remove.

  3. In, click the Video or Call button in the messaging pane. You'll be prompted to install the plug-in again.

I know a contact is available on Skype, but they don't appear available in What can I do?

  1. In, click the messaging icon.

  2. If you can see the Skype icon at the bottom of the messaging pane, you can use Skype.

  3. Wait a few minutes, refresh your screen and try again.

  4. If you're still having trouble, search the community forums .

I have contacts that don't use Skype. Can I invite those contacts to use Skype through

You can't currently invite people to be Skype contacts through or People; you need to use the Skype desktop app.

Can my Skype contacts call or chat with me using

Yes. When you're signed in to and Skype, your Skype contacts can contact you. You can chat using the messaging pane. When you receive an incoming video or voice call, the Skype plug-in will start.

A Skype contact is sending me abusive or offensive content. What do I do?

Use the Skype desktop app to block the contact and report the abuse. For more information about reporting abuse or unwanted contact on Skype, see the Skype Privacy and Security page.

How do I turn off Skype message notifications in

To turn off notifications, click the Skype icon in the upper right to open the Skype sidebar. Next, click the audio icon on the lower right side to turn chat notifications on or off.

Learn more about Skype

For more help with instant messaging, contact customer support.

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