Here are solutions to some common problems with installing updates. You might be able to automatically fix some problems by running the Windows Update Troubleshooter

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I tried to install updates but one or more wasn't installed.

  • Did you try to install the update again manually? There are some errors that are simply a matter of bad timing, and they can be caused by busy websites and slow Internet connections, or a number of other factors. Sometimes you can fix these problems by trying to install the updates again. For more info about solving connection problems, see How to solve connection problems with Windows Update.

    To check for updates

    1. Open Windows Update by swiping in from the right edge of the screen (or, if you're using a mouse, pointing to the bottom-right corner of the screen and moving the mouse pointer up), tapping or clicking Settings, tapping or clicking Change PC settings, then tapping or clicking Update and recovery.

    2. Tap or click Check now, and then wait while Windows looks for the latest updates for your PC.

    3. If updates are found, tap or click Install updates.

      Read and accept the licence terms, then tap or click Finish if the update requires this. Administrator permission required You might be asked for an admin password or to confirm your choice.

      Note

      • You might need to restart your PC to finish installing some updates. Save and close all your files and applications before you restart so you don’t lose anything.

  • Have you accepted the Microsoft Software Licence Terms? If not, install the update again and review and accept the licence terms.

    To accept the licence terms

    1. Open Windows Update by swiping in from the right edge of the screen (or, if you're using a mouse, pointing to the bottom-right corner of the screen and moving the mouse pointer up), tapping or clicking Settings, tapping or clicking Change PC settings, then tapping or clicking Update and recovery.

    2. Review any error messages. If an error message about licence terms or cancelled updates is displayed, tap or click Try again and wait until you're prompted to review the licence terms.

    3. Accept the licence terms, then wait to see if the update is installed successfully.

  • Is there enough free space on your PC? If you need more free space on your drive, you might need to uninstall apps, delete your temporary Internet files, delete files that you don't use or empty the Recycle Bin, then try again to install updates. To check the amount of space available on your drive and see what can be freed up, you can use the Disk Clean-up tool that's included in Windows.

    • To open Disk Cleanup from the desktop, swipe in from the right edge of the screen, tap Settings (or if you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings), tap or click Control Panel, type Admin in the Search box, tap or click Administrative Tools, and then double-tap or double-click Disk Cleanup.

  • Did you stop the installation process or disconnect from the Internet? If you did, check for updates again when you're back online, and install any updates that were cancelled or interrupted.

  • Were you installing a driver update? Driver updates for devices such as video cards can occasionally cause errors because the files being installed are damaged or aren't the right files for your Windows operating system. Windows Update should provide you with the most up-to-date drivers for your Windows operating system. However, if you have a problem with installing device drivers from Windows Update, contact the manufacturer of the device.

I don't know which updates have been installed.

Windows Update keeps an update history so that you can check which updates were installed and when.

To view your update history

  1. Open Windows Update by swiping in from the right edge of the screen (or, if you're using a mouse, pointing to the bottom-right corner of the screen and moving the mouse pointer up), tapping or clicking Settings, tapping or clicking Change PC settings, then tapping or clicking Update and recovery.

  2. Tap or click View your update history.

I keep being offered an update from Windows that I don't want or I've already removed.

You can hide the update, and then Windows Update won't offer it to you again unless you choose to restore it.

Note

  • We recommend that you don't hide any Important updates.

To hide an update

  1. Swipe in from the right edge of the screen, then tap Search.
    (If you're using a mouse, point to the bottom-right corner of the screen, move the mouse pointer up, then click Search.)

  2. Enter Hide or unhide updates in the search box, then tap or click Hide or unhide updates.

  3. Do one of the following:

    • If you have any important updates, click on the link that tells you important updates are available.

    • If you have any optional updates, click on the link that tells you optional updates are available.

  4. Select any update that you want to hide, press and hold or right-click it, and then tap or click Hide update.

I've hidden an update and now I want to install it.

You need to restore the update to the list and then install it.

To restore an update

  1. Open Control Panel by swiping in from the right edge of the screen, tapping Search (or if you're using a mouse, pointing to the upper-right corner of the screen, moving the mouse pointer down, and then clicking Search), entering Control Panel in the search box, and then tapping or clicking Control Panel.

  2. Tap or click System and Security, and then tap or click Windows Update.

  3. Tap or click Restore hidden updates.

  4. Select the update you want to install, then tap or click Restore.

    Windows will automatically check for updates, then prompt you to install the update that you've restored, as well as any new updates that might be available.

I've restored hidden updates, but I can't find the one I want to install.

This happens when a more recent update addresses the same thing as the update you tried to restore. Windows Update only offers you the more recent update.

My PC was turned off during a scheduled update.

When you start your PC after missing a scheduled update, Windows will check for updates. You can install them immediately or postpone them. If your PC is on during the next scheduled update, the updates will be installed then. You can also install any available updates when you shut down your PC.

I keep being prompted to restart my PC to finish installing updates.

Some updates apply to files or services that Windows is using, so these updates can't be installed while Windows is running. You should save your work, close any open applications, then restart your PC to finish the update process.

My PC stopped responding while checking for or installing updates.

If your PC stops responding while it’s checking for updates, or while it’s installing updates, here are some steps you can use to try to fix the problem.

If your PC stops responding while checking for updates

  1. Try checking for the updates again.

  2. If step 1 doesn’t work, try running the Windows Update Troubleshooter.

  3. If you continue to experience problems, you can try to search the forums or ask a question on the Microsoft Community website.

If your PC stops responding while installing updates after restarting

Use System Restore to restore your PC to an earlier point in time. To do this, follow these steps:

  • Turn your PC off by pressing the power button, and then turn your PC back on by pressing the button again.

    • Wait for the Automatic Repair screen to appear.

      Note

      • If this screen doesn't appear, repeat step 1a until Automatic Repair appears.

    • Next to the System Restore option, tap or click Restore.

    • Try installing the updates again.




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