You can use Microsoft Easy Assist to allow a Microsoft support professional to remotely connect to your computer and help you solve a problem. Using a secure connection, the support professional can view your desktop and perform diagnostics and troubleshooting steps.
Before using Easy Assist, you'll need to speak to a support professional and obtain a session ID. For contact information, go to the Microsoft Support website.
Once you have a session ID, go to the Easy Assist webpage.
Article ID: MSW700079