OneDrive storage subscription and billing questions

OneDrive is a free online storage service, like an extra hard drive, that’s available from any of the devices you use. Upon signing up for OneDrive, you get 15 GB of free storage. You can get an additional 15 GB of free storage with our camera roll back up bonus.

If you have questions about an Office 365 subscription that includes a OneDrive storage plan, go to Office.com to learn more or contact support for Office.

Storage

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Which storage plans are available and how much do they cost?

Storage plans and pricing can differ by country or region. To see the latest plans and pricing, visit the OneDrivePlans page. All plans are billed monthly from the day you buy the subscription. To buy a storage plan in a different country or region, see Storage plans by country/region. For more details regarding Office 365 please see Office 365—Choose your Office.

How does the OneDrive storage plan work?

Following are some key points regarding our OneDrive subscription service:

  • When you initially sign up, you will get 15 GB of storage for free. If you need more space, you can purchase additional storage. Please see the OneDrivePlans page for details regarding these additional plans.

  • Our storage plans are billed on a monthly basis and set to automatically renew the subscription and charge your payment method for another month. When you cancel, you simply stop the auto renewal process and you can use your storage as normal until the end of that month’s billing cycle.

  • If you exceed your remaining storage space when the subscription expires, you'll be able to view, share, and download files on your OneDrive, but you won't be able to upload files until you buy more storage or free up space.

  • You can also downgrade your subscription, if you decide you need less storage.

  • To view your current storage usage or add additional storage, go to your Storage page here.

How can I get additional storage for free?

You can earn an extra 15 GB of storage when you set the camera roll on your device to back up onto OneDrive automatically. Get the detailed steps for your device, whether it’s for Android, for iOS, or for Windows Phone. You can also earn extra storage by referring a friend to OneDrive and both of you will receive +500 MB. Refer up to 10 friends for a maximum of 5 GB.

What happens to my data if I cancel my subscription or my bonus storage expires and I’ve exceeded my 15 GB free storage limit?

If you cancel your subscription or if your free storage bonus expires, your data will continue to be accessible. You'll be able to view, share, and download files on your OneDrive, but you won't be able to upload files until you buy more storage or free up space.

Billing

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How do I cancel my subscription?

Subscriptions can't be canceled, but you can cancel auto-renewal:

  1. Go to Storage on the OneDrive website.

  2. Tap or click Manage next to your storage plan to go to the Microsoft account site.

  3. Tap or click view subscriptions.

  4. Click on OneDrive.

  5. Click on Disable Auto-Renewal.

  6. Click through verifying cancellation.

    Notes

    • When you cancel, you simply stop the auto renewal process and you can use your storage as normal until the end of that month’s billing cycle.

    • If you are cancelling due to technical issues with OneDrive, we would love the opportunity to help you. Take a look at our list of support articles on the OneDrive Help page for further assistance.

When will my subscription expire?

Subscriptions don't expire. They're automatically renewed each month unless you cancel them. To see when your subscription will be renewed or expire if you canceled it, go to Storage on the OneDrive website, and then tap or click Manage next to your storage plan to go to the Microsoft account site.

Can I prepay on a monthly plan?

You can't prepay for multiple months, but monthly plans renew automatically, so you don't need to worry about remembering to pay each month.

How do I update my billing information or payment method used with my subscription?

  1. Go to Storage on the OneDrive website.

  2. Tap or click Manage next to your storage plan to go to the Microsoft account site.

  3. Tap or click view subscriptions.

  4. Tap or Click on OneDrive.

  5. Tap or Click on the link to your current payment method under Payment Options.

  6. On the Manage your payment options page, you can update your billing address and edit, remove or add your payment method.

Note

  • If your payment method is declined, typically it's because there’s a problem with your billing info, credit card, or other payment method. If your payment info is accurate and you still receive this error, contact your bank for more info.

Contact support


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