Why is my account temporarily blocked?

To help protect your Microsoft account from fraud or abuse, we temporarily block it when we detect spam or other fraudulent activity.

Unblock your account online

You can unblock your account from your PC. Here's how:

  1. Go to https://account.live.com.

  2. Sign in to your blocked account.

  3. Follow the instructions on the page.

Contact support to unblock your account

If you can't verify your account online, contact support.

Once your account is unblocked, add a phone number to your account in case you need to verify it in the future.

Other reasons why your account might be blocked

There might be an problem on our end. You haven't lost any email, but we'll need to get your account info to resolve the problem. Get more help with this problem.