If you notice that your computer seems to shut down slowly (or not at all), start up slowly, or refuse to enter power-saving modes, it might be due to a program or device driver interfering with Windows power settings. You can use Performance Information and Tools to try to detect these programs or device drivers.

To check for performance issues

  1. Open Performance Information and Tools by clicking the Start button Picture of the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking Performance Information and Tools.

  2. Click Advanced tools.

  3. Under Performance issues, click any issues that are listed.

  4. Read the information in the dialog box that appears to learn which programs or drivers are causing problems.

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If a program or driver prevents your computer from turning on quickly

You can try the following tasks to fix the problem:

  • Manage the programs that run at startup. Some programs start themselves automatically when you start Windows. Too many of these programs opening at the same time can slow down your computer. To disable these programs from startup and improve performance, use Windows Defender. For more information, see Stop a program from running automatically when Windows starts.

  • Check with the manufacturer of the program or driver for an update. A newer version of the program might include a resolution to the problem.

If a program or driver prevents your computer from turning off quickly

You can try the following tasks to fix the problem:

  • Close the program before shutting down. It's possible the problem occurs only if the program is running. Try closing the program before shutting down Windows and then see if your computer turns off properly.

  • Check with the manufacturer of the program or driver for an update. A newer version of the program might include a resolution to the problem.

If these options do not solve the problem, then the program or driver might be incompatible with Windows. If you installed the program or device yourself and you no longer use it, consider removing the device, or uninstalling the program or driver.