Sign-in and password problems
Help protect your account
Account temporarily blocked
If you’re sure that you’re using the right password…
…but it says your password is incorrect, make sure that Caps Lock is off. Passwords are case-sensitive.
…and service status is green, but you still can’t sign in, someone might have gotten your password and is using your account. See My account has been Hacked.
If you’ve forgotten or lost your password, you’ll need to reset it.
See Forgotten password and other sign-in problems for more info regarding password problems.
If you're still having problems with signing in, contact customer support.
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