Get back into your Microsoft account if it's been compromised

If your Microsoft account has been compromised, it means that someone might be using your account to access your personal info or send spam. We can help you recover your account, and help prevent this from happening again.

For more info about Microsoft accounts, see What is a Microsoft account?

Change or reset your password

If you think your Microsoft account has been compromised, you should try to sign in to it online.

To sign in to your Microsoft account online

  1. Sign in to your Microsoft account.

  2. Do one of the following:

    • If you can still sign in to your Microsoft account, you should change your password immediately. This will prevent anyone who knows your password from accessing the account. On the Security & privacy page, tap or click Change password and then follow the instructions.

    • If you can't sign in to your account, your password may have been changed. Tap or click Can't access your account? Select I think someone else is using my Microsoft account, tap or click Next, and follow the instructions.

      You can also go directly to the Reset your password page, and follow the instructions.

Help keep your account more secure in the future

Adding security info to your account can make it easier to recover your account if someone else takes control of it, or you forget your password. Because this info is used for your safety, it's a good idea to add as much info as you can. We never use your security info for marketing purposes—it’s only to verify your identity.

To add security info to your Microsoft account

  1. Sign in to your Microsoft account, and go to the Security & privacy page.

  2. Under Security info helps keep your account secure, tap or click Add security info and follow the instructions to add different types of security info (such as an alternate email address or phone number).

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