Sign-in and password problems
Help protect your account
Account temporarily blocked
To help protect your account from fraud or abuse, we might have temporarily blocked it because we noticed some unusual activity. We know having your account blocked is frustrating, but we can help you get it back easily in a few steps.
To unblock your account go to https://account.live.com and sign in to your blocked account. You can enter a phone number to request a security code be sent to you via text message, or if your phone doesn’t support texting, via an automated phone call.
After you enter the security code, you'll need to change your password to complete the unblocking process. Make sure you create a strong, unique password to help keep your account secure. You can use our password checker to test the strength of your new password before you use it.
The quickest way to get your account unblocked is online, by requesting and then entering a code. If you haven’t tried unblocking your account online, we recommend you start there.
If you didn’t receive your security code at the phone number you entered, try again or try a different number by clicking I don’t have a code. You'll be presented with another opportunity to request a code.
If you’re requesting a text, use a phone number that accepts text messages.
If your code doesn’t work, make sure you enter the numbers in the body of the message, and not the numbers in the header.
If you can’t unblock your account with the security code and changing your password, customer support can still help you get your account back. To contact customer support, you’ll need to sign in to your account, and fill out an online form. Provide as much information as you can to help us verify your identity. We take your account security seriously and need these details to help us prevent hackers from accessing your account. You’ll need to provide an alternate email address where a Microsoft customer service representative will contact you within 24 hours.
Once you’ve gotten your account unblocked, you can get more info on how to help protect your account
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