OneDrive storage subscription and billing questions

OneDrive is a free online storage service, like an extra hard drive, that’s available from any of the devices you use. When you sign up for OneDrive, you get 15 GB of free storage. You can get an additional 15 GB of free storage by turning on camera upload on your phone or tablet.

If you have questions about an Office 365 subscription that includes a OneDrive storage plan, go to Office.com to learn more or contact support for Office.

Storage

Show all

Which storage plans are available and how much do they cost?

OneDrive offers these plans:

  • 15 GB free with sign up

  • 100 GB for $1.99 USD* a month

  • 200 GB for $3.99 USD* a month

  • 1 TB with Office 365 Personal for $6.99 USD* a month

All plans are billed monthly from the day you buy the subscription. To buy a storage plan in a different country or region, see Storage plans by country/region. For more details about Office 365, see Office 365—Choose your Office.

*To see the latest plans and pricing, go to the OneDrive Plans page.

How does the OneDrive storage plan work?

Here are the key things to know about OneDrive subscriptions:

  • When you first sign up, you get 15 GB of storage for free. If you need more space, you can purchase additional storage. See the OneDrive Plans page for details about these plans.

  • Storage plans are set to automatically renew every month and bill the payment option you provided. When you cancel, you simply stop the auto-renewal process and you can use your storage as normal until the end of that month’s billing cycle.

  • If you exceed your remaining storage space when the subscription expires, you'll be able to view, share, and download files on your OneDrive, but you won't be able to upload files until you buy more storage or free up space.

  • You can also switch to a smaller storage subscription, if you decide you need less space.

  • To view your current storage usage or add space, go to your Storage page.

How can I get additional storage for free?

You can earn an extra 15 GB of storage when you set the camera roll on your device to back up to OneDrive automatically.

Get the detailed steps for your device:

You can also earn extra storage by referring a friend to OneDrive and both of you will receive an extra 500 MB. Refer up to 10 friends for a maximum of 5 GB.

What happens to my files if I cancel my subscription or my bonus storage expires and I’ve exceeded my 15 GB free storage limit?

If you cancel your subscription or if your free storage bonus expires, your files will continue to be available. You'll be able to view, share, and download files on your OneDrive, but you won't be able to upload files until you buy more storage or free up space.

Billing

Show all

How do I cancel my subscription?

You can turn off auto-renewal to cancel your subscription.

  1. Go to the Microsoft account site, and sign in. ( If you aren't sure which Microsoft account you use for OneDrive, go to the OneDrive website first to check.)

  2. Under Payment & billing, click Subscriptions.

  3. Click disable auto-renewal, and then click Confirm.

    Notes

    • When you cancel, you simply stop the auto-renewal process and you can use your storage as normal until the end of that month’s billing cycle.

    • If you're canceling because of problems you've experienced with OneDrive, we'd love the opportunity to help you. Go to the OneDrive website, click the Settings icon in the upper-right corner, click Feedback, click Report a problem, and then tell us about the problem you need help with.

When will my subscription expire?

Subscriptions don't expire. They're automatically renewed each month unless you cancel them. To see when your subscription will be renewed or expire if you canceled it, go to Storage on the OneDrive website, and then tap or click Manage next to your storage plan to go to the Microsoft account site.

Can I prepay instead of being billed monthly?

You can't prepay for multiple months, but monthly plans renew automatically, so you don't need to worry about remembering to pay each month.

How do I update my payment option or add a new one?

  1. Go to the Microsoft account site, and sign in. ( If you aren't sure which Microsoft account you use for OneDrive, go to the OneDrive website first to check.)

  2. Under Payment & billing, click Subscriptions.

  3. Select your OneDrive subscription.

  4. At the bottom of the page, click change payment option.

  5. Choose from the payment options you've saved or click add payment option to add a new one.

  6. Click Authorize payment option.

Contact support


Go to OneDrive

Need more help?