Errors sending or receiving email

Outlook.com

I didn’t receive an email someone sent me

If someone sent you an email but the message never reached your inbox, here are some ways to fix the problem.

Check your Junk folder

  1. In your Outlook.com inbox, click the Junk folder and search for the missing email.

  2. For any messages that shouldn’t have been sent to Junk, right-click the email and then click Not junk. The email will be moved to your Inbox.

Check your inbox filter and sort settings

You might not be able to see certain messages If your inbox is filtering based on categories, or if the sort order is different than usual. Both features are at the top of your message list.
  • For filtering, check the View: setting. If it doesn't say View: All, click the setting and select All.

  • For sorting, click Arrange by. If an option is selected you don't want, select the correct option. If it's already selected, but the order is reversed (for example, it's sorted by date, but the oldest message is at the top and you want the latest), click the selected option. The order will switch.

    Note: If Conversation is selected, your messages are grouped by subject line and the message list only shows the last email in a conversation. To remove the grouping, click a different option, for example, Date.

Add the sender to your contact list

Email from people who are in your contact list will always reach your inbox.

  1. Find a message from the sender’s current email address and open it.

  2. In the message header, click Add to contacts beside the sender’s name. The email address will be added to your contact list.

Check your Blocked and Safe senders lists

  1. Click the Options icon Options icon, and then click Options.

  2. Under Preventing junk email, click Safe and blocked senders, then click Blocked senders.

  3. Follow the instructions on your screen.

  4. When you’re done, click Safe and blocked senders at the top of the page.

  5. Click Safe Senders and follow the instructions.

  6. To go back to your inbox, click the Outlook logo.

    Outlook.com logo

Check your junk email settings

  1. Click the Options icon Options icon, and then click Options.

  2. Under Preventing junk email, click Filters and reporting.

  3. Under Choose a junk email filter, choose the level of protection that you want.

    • With Standard, some junk email might make it to your inbox. You’ll need to manually mark it as junk.

    • With Exclusive, some legitimate mail will probably end up in your Junk folder. You’ll need to check the folder periodically

  4. Click Save. To go back to your inbox, click the Outlook logo.

    Outlook.com logo

Check your Reply-to address

  1. Click the Options icon Options icon, and then click Options.

  2. Under Writing email, click Reply-to address.

  3. Select Your "From" address and then click Save.

  4. To go back to your inbox, click the Outlook logo.

    Outlook.com logo

Check your Email Rules

Email rules can help keep your inbox tidy by deleting, moving, categorizing, or flagging messages based on the sender, subject, or other criteria. There might be a rule in place that's preventing you from seeing certain email in your inbox.
  1. Click the Options icon Options icon, and then click Options.

  2. Under Customizing Outlook.com, click Rules for sorting new messages.

  3. If there are one or more rules that are preventing you from seeing the email you want, do one of the following:
    Choose the rule that you want to delete and click Delete.
    - or -
    Click Edit next to the rule, and change the rule so you can find the messages more easily. For example, you might change the action in the rule from delete to categorize or flag.

Notes

  • Some rules can't be edited; you'll need to delete the rule and create a new one.

  • Not all international characters are supported in email rules.

Check email forwarding

If you've set up another email account to forward to your Outlook.com inbox, make sure forwarding hasn't expired and is properly set up. Consult your other email services help or support section for more info.

Forward email from a Microsoft account

Check if your inbox is full

People who send you email might receive an error message that your inbox is full. Storage space for your Outlook.com email is ever-growing, but If the amount of mail in your inbox and folders grows too fast, it might bump up against the account's quota. For info on how to make a little room until your storage space is adjusted, see Storage limits in Outlook.com.

If the sender gets other "Delivery failed" error messages when they send you a mail, see Email I send comes back “delivery failed”.

For more help with problems receiving email, contact customer support.

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