Improvements are coming to the Outlook.com web experience but your password, login, and data won't change.
Important: If your account has been upgraded, the information in this article may no longer apply. Go to
Welcome to Outlook on the web
to learn more.
Outlook.com won't send an email
Email comes back “delivery failed”
Didn’t receive an email someone sent
If someone sent you an email but the message never reached your inbox, here are some ways to fix the problem.
In your Outlook.com inbox, click the Junk folder and search for the missing email.
For any messages that shouldn’t have been sent to Junk, right-click the email and then click Not junk. The email will be moved to your Inbox.
For filtering, check the View: setting. If it doesn't say View: All, click the setting and select All.
For sorting, click Arrange by. If an option is selected you don't want, select the correct option. If it's already selected, but the order is reversed (for example, it's sorted by date, but the oldest message is at the top and you want the latest), click the selected option. The order will switch.
Note: If Conversation is selected, your messages are grouped by subject line and the message list only shows the last email in a conversation. To remove the grouping, click a different option, for example, Date.
Email from people who are in your contact list will always reach your inbox.
Find a message from the sender’s current email address and open it.
In the message header, click Add to contacts beside the sender’s name. The email address will be added to your contact list.
Click the Options icon , and then click Options.
Under Preventing junk email, click Safe and blocked senders, then click Blocked senders.
Follow the instructions on your screen.
When you’re done, click Safe and blocked senders at the top of the page.
Click Safe Senders and follow the instructions.
To go back to your inbox, click the Outlook logo.
Under Preventing junk email, click Filters and reporting.
Under Choose a junk email filter, choose the level of protection that you want.
With Standard, some junk email might make it to your inbox. You’ll need to manually mark it as junk.
With Exclusive, some legitimate mail will probably end up in your Junk folder. You’ll need to check the folder periodically
Click Save. To go back to your inbox, click the Outlook logo.
Under Writing email, click Reply-to address.
Select Your "From" address and then click Save.
Under Customizing Outlook.com, click Rules for sorting new messages.
If there are one or more rules that are preventing you from seeing the email you want, do one of the following:Choose the rule that you want to delete and click Delete.
- or -
Click Edit next to the rule, and change the rule so you can find the messages more easily. For example, you might change the action in the rule from delete to categorize or flag.
Some rules can't be edited; you'll need to delete the rule and create a new one.
Not all international characters are supported in email rules.
If you've set up another email account to forward to your Outlook.com inbox, make sure forwarding hasn't expired and is properly set up. Consult your other email services help or support section for more info.
Forward email from a Microsoft account
People who send you email might receive an error message that your inbox is full. Storage space for your Outlook.com email is ever-growing, but If the amount of mail in your inbox and folders grows too fast, it might bump up against the account's quota. For info on how to make a little room until your storage space is adjusted, see Storage limits in Outlook.com.
If the sender gets other "Delivery failed" error messages when they send you a mail, see Email I send comes back “delivery failed”.
For more help with problems receiving email,
contact customer support.
Get help with the Outlook desktop app.
Have ideas for Outlook.com?
We want to hear them.