Outlook.com won't send an email
Email comes back “delivery failed”
Didn’t receive an email someone sent
If someone sent you an email and they didn’t get a delivery failure message, but the email never reached your inbox, the message might be getting sent to the Junk folder or getting blocked.
In your Outlook.com inbox, click the Junk folder and search for the missing email.
For any messages that shouldn’t have been sent to Junk, right-click the email and then click Not junk. The email will be moved to your Inbox.
Email from people that are in your contact list will always reach your inbox.
Find a message from the sender’s current email address and open it.
In the message header, click Add to contacts beside the sender’s name. The email address will be added to your contact list.
Click the Options icon , and then click More mail settings or Options.
Under Preventing junk email, click Safe and blocked senders, then click Blocked senders.
Follow the instructions on your screen.
When you’re done, click Safe and blocked senders at the top of the page.
Click Safe Senders and follow the instructions.
To go back to your inbox, click the Outlook logo.
Under Preventing junk email, click Filters and reporting.
Under Choose a junk email filter, choose the level of protection that you want.
With Standard, some junk email might make it to your inbox. You’ll need to manually mark it as junk.
With Exclusive, some legitimate mail will probably end up in your Junk folder. You’ll need to check the folder periodically
Click Save. To go back to your inbox, click the Outlook logo.
Under Writing email, click Reply-to address.
Select Current email address and then click Save.
Get help with the Outlook desktop app.
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