Windows 10 feedback, diagnostics, and privacy: FAQ

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What do the Feedback frequency options control?

The Feedback frequency control lets you choose how often you’d like us to ask for your feedback as you use Windows. We recommend that you select Automatically. By providing feedback you agree that Microsoft may use your feedback to improve our products and services.

To change the Feedback frequency setting, go to Start Start icon, then select Settings > Privacy > Feedback & diagnostics, and then, under Feedback frequency, select an option.

What other options do I have to send feedback to Microsoft?

At any time, select Start, and then type Windows Feedback to send us your opinions and suggestions. Windows Feedback is only available if you have Diagnostic and usage data set to Full (Full is the recommended setting).

To change the Diagnostic and usage data setting, go to Start Start icon, then select Settings > Privacy > Feedback & diagnostics, and then, under Diagnostic and usage data, select an option.

How do I change the Feedback & diagnostics settings?

To change the Feedback frequency setting, go to Start Start icon, then select Settings > Privacy > Feedback & diagnostics, and then, under Feedback frequency, select an option.
To change the Diagnostic and usage data setting, go to Start Start icon, then select Settings > Privacy > Feedback & diagnostics, and then, under Diagnostic and usage data, select an option.

What do the different Diagnostic and usage data options mean?

As you use Windows, we collect diagnostic and usage data that helps us identify and troubleshoot problems, improve our products and services, and provide you with personalized experiences. This data is transmitted to Microsoft and stored with one or more unique identifiers that can help us recognize an individual user on an individual device and understand the device’s service issues and use patterns. There are three levels of diagnostic and usage data: Full, Enhanced, and Basic. You can select which level of diagnostic and usage data to provide, but some diagnostic data is vital to the operation of Windows and cannot be turned off.

During Windows setup, opting to “Send full error and diagnostic reporting to Microsoft” sets your Diagnostic and usage data setting to Full. If you don’t choose to “Send full error and diagnostic reporting to Microsoft,” Diagnostic and usage data collection will be set to Enhanced. You can adjust your Diagnostic and usage data collection level at any time in Settings. We recommend that you select Full for the best Windows experience and the most effective troubleshooting.

  • Basic data is data that is vital to the operation of Windows. This data helps keep Windows and apps secure, up-to-date, and running properly by letting Microsoft know the capabilities of your device, what is installed, and whether Windows is operating correctly. This option also includes basic error reporting back to Microsoft. Basic data includes:

    • Configuration data, including the manufacturer of your device, model, number of processors, display size and resolution, date, region and language settings, and other data about the capabilities of the device.

    • The software (including drivers and firmware supplied by device manufacturers), installed on the device.

    • Performance and reliability data, such as how quickly programs respond to input, how many problems you experience with an app or device, or how quickly information is sent or received over a network connection.

    • Network and connection data, such as the device’s IP address, number of network connections in use, and data about the networks you connect to, such as mobile networks, Bluetooth, and identifiers (BSSID and SSID), connection requirements and speed of Wi-Fi networks you connect to.

    • Other hardware devices connected to the device.

  • Enhanced data includes all Basic data plus data about how you use Windows, including Microsoft and third party software (apps, drivers, etc.) that runs on Windows. This data includes how frequently or how long you use certain features or apps, which apps and features you use most often, how often you use Windows Help and Support, and which services you use to sign into apps. This option also lets us collect diagnostic data that includes the memory state of your device when a system or app crash occurs, which may unintentionally include parts of a document you were working on when a problem occurred. If you select this option, we’ll also be able to provide you with an enhanced and more personalized Windows experience.

  • Full data includes all Basic and Enhanced data. It also turns on advanced diagnostic features that can collect additional data from your device, which helps us further troubleshoot and fix problems. When devices experience problems that are difficult to diagnose or replicate with Microsoft’s internal testing, Microsoft will randomly select a small number of devices, from those at the Full level and exhibiting the problem, from which to gather all of the data needed to diagnose and fix the problem (including user content that may have triggered the issue). If an error report contains personal data, we won’t use that information to identify, contact, or target advertising to you.

Who sees the diagnostic and usage information that’s collected through feedback and diagnostics?

As we describe in the Microsoft Privacy Statement, we share personal data, among Microsoft-controlled affiliates and subsidiaries. We limit internally the number and role of employees who may access this data and regularly review employee permissions to access such data. We also share this data with vendors or agents working on our behalf for the purposes described in the Microsoft Privacy Statement. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose. We also provide limited portions of error report information to partners (such as OEMs) to help them troubleshoot products and services which work with Windows and other Microsoft product and services. They are only permitted to use this information to repair or improve those products and services.

Learn more about Windows and privacy