Receive a fax

How you can receive faxes depends on whether your computer is connected to a fax server or to a fax modem.

If your computer is connected to a fax server, you don't need to take any action to receive a fax. Instead, whenever your computer is connected to the network, new faxes are automatically delivered to your Windows Fax and Scan Inbox. If you're using a built-in or an external fax modem, you need to choose how to receive faxes. Take these steps only if you're using a built-in or an external fax modem.

Tip

  • When you receive a fax using Windows Fax and Scan, it is stored in your Windows Fax and Scan Inbox only. To save a copy of a fax in the Documents folder or another location on your computer, right-click the fax in your Windows Fax and Scan Inbox, click Save As, and then browse to the location where you want to save the copy.

Show all

To receive faxes automatically

If you want to change settings for sending and receiving faxes with a fax modem, you need to provide an administrator password or permission. Users with administrator privileges can change the setting at any time. Before you try receiving a fax, however, make sure that your computer is connected to a fax modem or fax server. For more information, see Set up your computer to send and receive faxes.

  1. Click the Start button Picture of the Start button, click All Programs, and then click Windows Fax and Scan.
  2. To use Fax view, at the bottom of the left pane, click Fax.

  3. Click Tools, and then click Fax Settings. Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

  4. Click the General tab, and then, under Send/receive options, select the Allow device to receive fax calls check box.

  5. Click Automatically answer after X rings, and then select the number of rings after which the modem can answer incoming phone calls to try to receive a fax.

Note

  • If you choose to receive faxes automatically, the modem will answer all incoming phone calls. To answer calls using your phone, you need to answer before the modem answers them.

To manually receive a fax

If you set up your computer to receive faxes, Windows will notify you about incoming calls so you can choose to answer them as fax calls. You can receive a fax by clicking the notification. If you choose not to receive faxes automatically or if you miss a notification, you can receive a fax by taking these steps before the incoming fax call stops ringing:

  1. Click the Start button Picture of the Start button, click All Programs, and then click Windows Fax and Scan.
  2. To use Fax view, at the bottom of the left pane, click Fax.

  3. On the toolbar, click Receive a Fax Now. The Fax Monitor dialog box appears and displays the progress of the fax.

To automatically save a copy of each fax that you receive

  1. Click the Start button Picture of the Start button, click All Programs, and then click Windows Fax and Scan.
  2. To use Fax view, at the bottom of the left pane, click Fax.

  3. Click the Tools menu, and then click Fax Settings. Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

  4. Click the General tab, and then click More options.

  5. Under When a fax is received, select the Save a copy to check box, and then browse to the folder where you want to save copies.

Tips

  • To preview the contents of a fax, click the fax in your list of faxes. The first page of the fax is displayed in the Preview pane, below the list of faxes in your Inbox.

  • To open a fax and view its contents, double-click the fax in your list of faxes.

  • To change how the fax is displayed on screen, click View, click Zoom, and then choose the view option that you want.