Troubleshoot Windows Meeting Space

Here are solutions to some common problems with Windows Meeting Space.

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I can't see a meeting near me, or I can't join one.

There could be several reasons:

  • You might have typed an incorrect password. Confirm the meeting password with the person who invited you, and then try retyping it.

  • The other person might not have the correct firewall ports open. Ask the other person to open Windows Firewall in Control Panel, click Allow a program through Windows Firewall, and then select Windows Meeting Space. If the other person is using a different firewall, ask him or her to check the information that came with that firewall for instructions about opening ports.

  • The person who set up the meeting might have chosen not to make the meeting visible to others. In this case, someone in the meeting must invite you to join.

I want to invite someone, but the name is not listed in the Invite people dialog box.

There could be several reasons:

  • You are not signed in to People Near Me. Follow these steps:

    1. Open People Near Me by clicking the Start button Picture of the Start button, clicking Control Panel, clicking Network and Internet, and then clicking People Near Me.

    2. Click the Sign in tab.

    3. Click Sign in to People Near Me.

  • You won't be able to "see" other people you want to meet with unless you are all on the same subnet. A subnet is a section of a larger network. If you are trying to invite someone in a different building, or on a different floor of the same building, that person’s computer might be on a different subnet and won’t be detected by Windows Meeting Space. You can still invite the person, though, by using e‑mail or creating an invitation file.

  • People Near Me might be turned off by Group Policy. Ask your system administrator how to get People Near Me enabled.

  • The other person might not have the correct firewall ports open. Ask the other person to open Windows Firewall in Control Panel, click Allow a program through Windows Firewall, and then select Windows Meeting Space. If the other person is using a different firewall, ask him or her to check the information that came with that firewall for instructions about opening ports.

  • You might be the only person on an ad hoc network. If so, you can't invite someone by using the Invite people dialog box or by sending an invitation in e‑mail. The person you want to invite must open Windows Meeting Space and click Join a meeting near me.

To invite the person via e‑mail or an invitation file, in the Invite people dialog box, click Invite others, and then select one of the options.

I sent an invitation, but the other person did not receive it.

There could be two reasons:

  • The other person might not have the correct firewall ports open. Ask the other person to open Windows Firewall in Control Panel, click Allow a program through Windows Firewall, and then select Windows Meeting Space. If the other person is using a different firewall, ask him or her to check the information that came with that firewall for instructions about opening ports.

  • The other person might have signed out of People Near Me. Click Invite people and verify that the other person is still online.

I’m getting an error message when I try to start Windows Meeting Space.

Here are some tips for troubleshooting startup problems in Windows Meeting Space:

  • Make sure you are logged on with a standard user account, not a guest account.

  • IPv6 must be enabled for at least one network adapter. For information about enabling IPv6, see Change TCP/IP settings.

  • Make sure your Windows Contacts folder is not corrupted or inaccessible.

    • Open Windows Contacts by clicking the Start button Picture of the Start button, clicking All Programs, and then clicking Windows Contacts.

  • Make sure you have at least 12 megabytes (MB) of free hard disk space.

  • Check to see if the required services are running:

    You must be logged on as an administrator to perform these steps.

    1. Open Administrative Tools by clicking the Start button Picture of the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking Administrative Tools.

    2. Double-click Services. Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

    3. Make sure the following services are running: Peer Name Resolution Protocol, Peer Networking Grouping, Peer Networking Identity Manager, and DFS Replication.

      Note

      • If your network administrator has turned the required services off, you might not have the necessary user rights to turn them back on.

  • Make sure your system administrator has not disabled Windows peer-to-peer networking features.

I can't connect to a meeting, or someone else can't connect to my meeting.

Here are some tips for troubleshooting connection problems in Windows Meeting Space:

  • Make sure your network connection is working properly. For more information, see Troubleshoot network connection problems.

  • Make sure you and the people you want to meet with are all on the same network.

  • You won't be able to "see" other people you want to meet with unless you are all on the same subnet. A subnet is a section of a larger network. If you are trying to invite someone in a different building, or on a different floor of the same building, that person’s computer might be on a different subnet and won’t be detected by Windows Meeting Space. You can still invite the person, though, by using e‑mail or creating an invitation file.

  • If you are trying to meet with people from another company, and your company or the other company uses IPsec, differing IPsec policies might prevent you from “seeing” each other or connecting. Contact your network administrator for assistance with this problem.

  • Check to see that the required services are running:

    You must be logged on as an administrator to perform these steps.

    1. Open Administrative Tools by clicking the Start button Picture of the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking Administrative Tools.

    2. Double-click Services. Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

    3. Make sure the following services are running: Peer Name Resolution Protocol, Peer Networking Grouping, Peer Networking Identity Manager, and DFS Replication.

      Note

      • If your network administrator has turned the required services off, you might not have the necessary user rights to turn them back on.

  • IPv6 must be enabled for at least one network adapter. For information about enabling IPv6, see Change TCP/IP settings.

  • If you are using a firewall other than Windows Firewall, it could be blocking the connection. Check the information that came with your firewall.

I lose my network connection when I set up or join a meeting on an ad hoc network.

You can be connected to only one wireless network at a time, so you could lose your current network connection if you connect to an ad hoc network by setting up or joining a meeting.

I get a message indicating that someone modified my file right after I add it.

Between the time that you added the file and received the message, another person might have been able to modify the file. Another possibility is that your antivirus program changed the metadata of the file (metadata is information that describes the content, quality, condition, or other characteristics of the file) when it scanned it to look for viruses. In this case, the message will indicate that the shared file was modified, even though no changes were actually made to the content of the file.

When I try to share a handout with an .efs file name extension, nothing happens.

Encrypting File System (EFS) files cannot be shared as handouts.

My Windows Meeting Space meeting is running very slowly.

Power management settings on your computer can affect the performance of Windows Meeting Space. Try changing your computer's power management settings, and then check to see if performance improves. For more information, see Change, create, or delete a power plan (scheme).

Other people in the meeting see large black areas on their screens when I share a program or my desktop.

If another window is in front of the item you want to share, the window in front will look like a black rectangle on other people's computers. To fix this, minimize the window in front.

When I preview how my shared item will look on other people’s computers, it doesn’t appear correctly.

You probably see an image that looks something like this:

Picture of the "telescoping effect"
The "telescoping effect"

That’s because you are seeing a display of your desktop, which is displaying the other person’s desktop; and those images repeat endlessly. Don’t worry—when you share the item, it will appear correctly on everyone’s screen.

The changes I made to a handout aren't being saved in the original file.

Windows Meeting Space creates a duplicate version of your handout. The changes you make are applied to that duplicate copy and not to the original document. To save handouts from a meeting, drag them to the place where you want to save them.

The changes I made to a handout have been lost.

If you edit the handout and save your changes but someone else edits the handout at the same time and then saves it after you do, that person's changes are saved and not yours.

My handout has changed, but I didn't make any changes.

Handouts can be changed by other people, so someone else in the meeting has modified the handout. (Changes can only be made by one person at a time.)

Some programs don't appear in the list of programs to share.

Try sharing the program file itself, or if that doesn't work, share your desktop.

I can't take control of a program that's being shared in a meeting.

For security reasons, some programs require administrator rights to operate and cannot be controlled by someone else. To regain control, the person who is presenting the program must close and then restart the program as a standard user, or click a spot on the desktop outside of the program.

Nothing appears when I type my password using the Input Method Editor (IME).

You must select the Show characters check box to type a password using the IME.