Microsoft and Family Safety comply with the Children’s Online Privacy Protection Act (COPPA) regarding online account creation for children under the age of 13. If your child has a Microsoft account, the age restrictions on the account are removed automatically when he or she turns 13. This means that, for example, your child can choose to share personal info online, with or without your permission. If you want to continue monitoring your child's PC activity (even if they're 13 or older), you can do so with Family Safety.
But if you're an adult and have entered the wrong birth date on your account—or if you need to change the birth date on your child's account—you have several methods to choose from.
If you're an adult and have accidentally entered the wrong birth date on your account, you have three options.
Sign in to your Microsoft account.
The You need a parent's permission page appears.
Tap or click I'm an adult—why am I seeing this?
Follow the instructions to provide your credit card info.
Microsoft can only accept a US credit card. If the Microsoft account was created with a US address, but you have a credit card from another country/region, this option won't work. Use Option 2 or Option 3 to fix this problem.
If you're a parent trying to change your child's birth date, this option won't appear.
Fax the following info to (425) 936-7329:
Place this text at the top of your fax: ATTN: MICROSOFT ACCOUNT CHILD AGE VERIFICATION.
Your complete Microsoft account email address.
The first name and last name for the Microsoft account.
The city, state, and ZIP code for the Microsoft account.
A photocopy of official identification that shows your birth date, such as a driver's license, state-issued ID, or passport.
A valid email address (other than your Microsoft account) where we can contact you.
Mail the following info to:
Microsoft Account Child Age Verification
1 Microsoft Way
Redmond, WA 98052
Place this text at the top of your info sheet: ATTN: MICROSOFT ACCOUNT CHILD AGE VERIFICATION
If you're a parent, and you need to change the birth date on your child's Microsoft account, sign in to your own Microsoft account to make the change.
Sign in to theMicrosoft account you used to give your child account permissions.
Tap or click Permissions, and then tap or click Manage permissions.
Choose the account you want to manage, and then follow the instructions to edit the child's info.
Email Microsoft support
Chat with Microsoft support
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