Troubleshoot problems with creating a DVD-Video using Windows DVD Maker


Here are solutions to some common problems with burning DVDs.

Show all

Why doesn't the preview of my DVD play smoothly?

The preview in Windows DVD Maker is designed to give you an idea of how your menu and video settings will look when you play your DVD, but sometimes a preview may appear choppy or slow, even if all of the files in your project are undamaged. It's important to note that the quality you see in the preview does not predict the quality of your final DVD. This is because the quality of the preview depends partly on the speed of your computer processor and the capabilities of your video card, while these factors do not affect the video quality of your burned DVD.

If your preview is not playing smoothly, you can try closing other programs to free up system resources on your computer. You can also burn a test DVD to make sure everything appears the way you intend it to.

My DVD failed to burn. What can I do?

Try one or more of the following:

  • Verify that the DVD burner is connected properly to your computer and powered on, and that any necessary software drivers for the DVD burner are installed. You can check your hardware settings in the Device Manager by doing the following:

    1. Open Device Manager by clicking the Start button Picture of the Start button, clicking Control Panel, clicking System and Security, and then, under System, clicking Device Manager. Administrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

    2. Click the arrow next to DVD/CD-ROM drives.

    3. Verify that your CD or DVD burner is listed and installed properly.

  • Verify that you're using a new, blank recordable DVD.

  • Make sure the video file that you're trying to burn is not corrupted. One quick test is to open the video file in a media player that can play that type of file, and then see if it plays properly.

  • Choose a slower burning speed for your DVD burner by doing the following:

    1. In Windows DVD Maker, return to the Add pictures and video to the DVD page, and then click Options.

    2. In the DVD burner speed list, select Medium or Slow, and then click OK.

Windows DVD Maker stops responding when I try to add a video. What can I do?

This issue (and others) might be a caused by a video filter that the file might be using. To work around this issue, you can try to turn off one or more video filters in Windows DVD Maker. For more information about video filters and turning them on or off in Windows DVD Maker, see Video filters in Windows DVD Maker: frequently asked questions.

Why won't my DVD play in some DVD players?

A DVD may not play properly in some DVD players or DVD-ROM drives for any of the following reasons:

  • The disc type may not be compatible. Some DVD players or DVD-ROM drives can only play certain kinds of DVDs. For example, some DVD players only play DVD+R or DVD+RW discs, while others only play DVD-R or DVD-RW discs.

  • The disc quality may be too low. Some DVD players or DVD-ROM drives will not play DVDs if the disc is not in good repair or if it is not a high-quality disc. If your player can't play a DVD, you can try burning it again using a higher-quality DVD.

  • DVD decoding software might not be installed on the computer. If you're trying to play the DVD in a DVD drive on a different computer, the DVD won't play if DVD decoding software is not installed on that computer.

To determine what types of DVDs your DVD player or DVD-ROM drive can play, check the documentation that came with your device or go to the manufacturer's website.

Why is some of my text missing when I play the DVD?

Windows DVD Maker may not include some text when burning the DVD if the text is too long to fit on a TV screen. You can make sure all of your text will appear by previewing your DVD in Windows DVD Maker before burning your DVD. To preview your DVD, on the Ready to burn DVD page, click Preview.

Why does the menu look different on my TV?

By default, Windows DVD Maker menus are displayed at a 16:9 (widescreen) aspect ratio. Therefore, some of the menu might not appear if displayed on a standard TV that has a 4:3 aspect ratio.

Why does the color for the DVD menu text look different on TV compared to how it displayed on my computer monitor when I was creating the DVD?

The DVD menu text color sometimes needs to be converted to a color that can be displayed on TV. A TV cannot display as many colors as a computer monitor. Therefore, some DVD menu text colors may be converted to a color that can be displayed on TV when creating and burning a DVD using Windows DVD Maker.



Need more help?