Open the Playing and Burning CDs, DVDs, and Blu‑ray Discs troubleshooter

If your computer has problems playing or creating a disc, try using the Playing and Burning CDs, DVDs, and Blu‑ray Discs troubleshooter to fix the problem. The troubleshooter checks for common issues, such as what kind of disc you've inserted in your disc drive and whether the drive supports playing or burning content to a disc. For more information about playing or creating CDs, DVDs, and Blu‑ray Discs, see Play a CD or DVD in Windows Media Player or Disc burning: frequently asked questions.

  1. Click this button:

    Picture of a Fix it button

    Fix this problem

  2. Click Run, and then follow the steps in the wizard.